TIFFANY ALEXIS RICHBURG
Tampa,FL
Summary
Motivated, high-energy professional with a successful record of accomplishments and strong work ethics. Strong team player, able to establish rapport with patients and colleagues and maintain effective liaison relationships. Skilled in assessing client needs, developing treatment plans, and providing individual, group, and family counseling. Substantive years of experience and knowledge of “best practices” with populations battling mental illness, substance abuse, and/or the dually diagnosed.
Overview
28
28
years of professional experience
Work History
Senior Veteran Service Representative
Department of Veteran Affairs
09.2010 - Current
- Processes VA disability claims and serves as primary contact for Veterans, beneficiaries, and stakeholders
- Reviews claims to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in adjudication process.
- Educates Veterans on eligibility criteria for type of benefit sought, including questions relating to adequacy of military service, medical evidence, and evaluation of income, employability, and/or dependency information.
- Provides community-based outreach and advocacy services for disabled and homeless Veteran populations.
- Ensures proper award generation and notification to Veterans via telephonic, written, or in-person methods.
Travel Licensed Clinical Social Worker
Jackson Health Corrections
08.2023 - 02.2024
- Under guidance of Lead Psychiatrist, delivered mental health services in correctional setting
- Conducted crisis evaluations and psychological assessments; evaluated, diagnosed, and treated behavioral health disorders using best practice approaches
- Formulated individualized treatment and safety plans based on patient needs and level of functioning
- Completed accurate and timely documentation of clinical and administrative services in accordance with facility guidelines and hospital standards (Jackson Health Corrections, Federal Department of Justice)
- Comprehended and adhered to Florida laws, regulations, policies, and Miami-Dade Corrections and Rehabilitation Department (MDCR) procedures.
Licensed Clinical Social Worker
BetterHelp Therapy Services - Online
06.2022 - 08.2023
- Provided weekly psychotherapy to diverse population, including teens, adults, and families via telehealth platform
- Formulated treatment plans and worked in partnership with patients to achieve therapy goals
- Utilized Cognitive Behavioral Therapy (CBT), Dialectical Therapy (DBT); and mindfulness techniques to promote positive change
- Referred patients to resources and programs in their communities for additional support, as needed.
Clinical Therapist
Hope Psychotherapy and Consulting Services LLC
02.2020 - 08.2022
- Conducted psychosocial assessments and provided evidence-based therapeutic interventions to teens, adults, couples, and families.
- Formulated and implemented individualized treatment plans with achievable and measurable treatment goals; identified patient's strengths, needs and barriers to treatment.
- Provided coping skills training drawn from various treatment modalities including Cognitive Behavior Therapy (CBT), Dialectical Behavior Therapy (DBT), Solution Focused Therapy and mindfulness.
- Maintained cooperative relationships with internal staff and external agencies; kept practice manager informed of all relevant patient, program, and community issues.
- Facilitated psychoeducational groups, individual counseling, and family education sessions.
Registered Clinical Social Work Intern
Center For Wellness and Clinical Development
04.2020 - 05.2022
- Under direction of Qualified Supervisor, completed psychosocial assessments, formulated individualized treatment plans, and coordinated discharge plans for individual, family, and groups
- Provided psychotherapy to help patients learn healthy coping skills, manage stress, build resilience, and improve overall wellbeing.
- Utilized evidence-based methods such as behavioral activation, problem-solving, conflict resolution, motivational interviewing, psychoeducational group therapy, and goal setting techniques to treat mental health disorders.
- Participated in ongoing care collaboration, through weekly supervisory conferences, to staff cases and ensure ethical and competent practice.
- Completed accurate and timely documentation of clinical and administrative services in accordance with program guidelines and external standards (Joint
- Commission, Medicaid, etc.).
- Actively participated in clinical performance improvement activities to enhance knowledge of assessment, treatment and intervention, identification and resolution of ethical issues, and evaluation and termination of services.
Case Manager
Help Is On The Way
01.2017 - 10.2017
- Managed caseload of about 30 participants enrolled in Community Choices Waiver Program through Community Long Term Care Program.
- Provided assessment, support, referral, and case management services to Medicaid eligible participants referred by South Carolina Department of Health and Human Services.
- Developed, implemented, and monitored individualized service plans for participants to optimize health/safety and promote management of ADLS in home versus institutional care.
- Assisted participants in accessing benefits and services available through state and local community resources.
- Managed and coordinated monthly, quarterly, and yearly home visits with participants to assess current needs and confirm service delivery.
- Completed documentation and reports on monthly, quarterly, and yearly basis to ensure eligibility for services and compliance with state and agency policy.
- Ensured that service provider activity adheres to established procedure of accountability and confidentiality according to contracts and regulatory entities.
Clinical Counselor
Prisma Health Richland Springs Hospital
10.2008 - 09.2010
- Provided psychotherapeutic services to adult population diagnosed with mental health, psychiatric, and/or personality disorders.
- Conducted comprehensive biopsychosocial assessments in collaboration with patients, family members, collateral persons, and/or facility staff.
- Assisted with delivery of appropriate clinical services, to include facilitation of treatment; identification of patient strengths and weaknesses; and intensive case management.
- Collaborated with multidisciplinary treatment team weekly to assist in development of individualized treatment plans for patients; assessed patient's progress toward treatment goals on weekly basis.
- Served as liaison with community agencies to coordinate discharge/aftercare plans and ensure continuity of care; identified potential barriers to treatment.
- Completed clinical documentation in accordance with JCAHO, SWS guidelines and facility procedures.
- Attended probate hearing for involuntarily committed patients; presented recommendations for continued hospitalization or discharge.
Patient Access Representative
Prisma Health Richland
11.2004 - 09.2010
- Facilitated patient entry into ambulatory centers by obtaining quality demographic and financial information
- Collected point of service copayments and perform quality assurance to assure prompt payment of patient bills
- Answered and routed calls to appropriate clinical staff, as needed
- Assisted with daily functions of clinical areas, serving as first point of contact upon entry to centers
- Collaborated with physician and nursing staff to facilitate smooth operation of clinical areas and coordination of quality patient care
- Participated on auxiliary teams to recommend strategies to increase service quality and improve patient satisfaction.
Social Work Intern
Prisma Health Richland Springs Hospital
05.2008 - 05.2009
- Served clinical rotations on Crisis Stabilization, Affective Disorders, Transitional, and Chemical Dependency units within inpatient treatment facility
- Worked directly under direction of licensed social worker to conduct psychosocial assessments and structured clinical interviews
- Facilitated psychoeducational groups, individual counseling, and family education sessions
- Participated in weekly treatment team meetings and assisted in development of individualized treatment plans.
- Assisted in coordination of discharge plans; scheduled appointments with local mental health providers to ensure continuity of care upon discharge
- Provided consultative services to medical, nursing, and ancillary facility staff regarding psychosocial issues, discharge plans, and follow-up care for patients and families
- Partnered with community agencies to secure prescription, housing, rehabilitation, and transportation services for patients upon discharge.
Human Service Specialist
Human Services
01.2000 - 08.2003
- Determined eligibility according to established Medicaid policies and procedures
- Interviewed patients to determine eligibility for services; completed medical needs assessments to determine immediate needs; linked patients to community resources.
- Performed follow-up activities in efficient and effective manner; documented all notes and steps clearly and completely for review and hand-off to other specialists.
- Served as Outreach Coordinator; conducted comprehensive briefing/community forums to groups of potential patients.
- Worked with nursing home staff to access level of care and coordinate placement for nursing home patients.
- Reviewed cases annually to determine continued eligibility, required changes, or termination.
Intake Case Manager
Social Services
07.1996 - 01.2000
- Determined initial eligibility for Partners for Healthy Children, Pregnant Women and Children and Low-Income Families Medicaid programs
- Provided professional social work to individuals and families needing medical assistance
- Created client-specific process flow charts and templates, manuals, handbooks, and other outsourcing documentation
- Conducted medical needs assessments and consulted with hospital social workers, physicians, and financial counselors to complete application requirements and secure placement
- Participated in health fairs to educate public about services offered through Department of Health and Human Services.
- Referred patients to internal and community resources for additional services, as necessary.
Education
undefined
Master of Social Work -
University of South Carolina
Columbia, South Carolina05.2009
Bachelor of Arts - Experimental Psychology
University of South Carolina
Columbia, South Carolina12.2006
Additional Information
- PROFESSIONALAFFLIATIONS AND HONORS , National Alliance on Mental Illness (NAMI) National Association of Social Workers (NASW) Phi Alpha, National Social Work Honor Society Psi Chi, National Honor Society in Psychology
Timeline
Travel Licensed Clinical Social Worker
Jackson Health Corrections
08.2023 - 02.2024
Licensed Clinical Social Worker
BetterHelp Therapy Services - Online
06.2022 - 08.2023
Registered Clinical Social Work Intern
Center For Wellness and Clinical Development
04.2020 - 05.2022
Clinical Therapist
Hope Psychotherapy and Consulting Services LLC
02.2020 - 08.2022
Case Manager
Help Is On The Way
01.2017 - 10.2017
Senior Veteran Service Representative
Department of Veteran Affairs
09.2010 - Current
Clinical Counselor
Prisma Health Richland Springs Hospital
10.2008 - 09.2010
Social Work Intern
Prisma Health Richland Springs Hospital
05.2008 - 05.2009
Patient Access Representative
Prisma Health Richland
11.2004 - 09.2010
Human Service Specialist
Human Services
01.2000 - 08.2003
Intake Case Manager
Social Services
07.1996 - 01.2000
Master of Social Work -
University of South Carolina
Bachelor of Arts - Experimental Psychology
University of South Carolina
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