Tiffany B. Phillips
Jackson,MS
Summary
Energetic, self-motivated customer service professional, with over 15 years of experience exhibiting outstanding organizational abilities, commitment to customer satisfaction, thriving within and contributing to, inclusive work environment
Overview
17
17
years of professional experience
Work History
Sr. Administrative Assistant
Entergy Corporation- Nuclear
Jackson, Mississippi
12.2018 - Current
- Conducts thorough research using diverse resources to assist professional staff with routine and special project tasks
- Manage and route incoming correspondence and deliveries to help senior leaders respond quickly to business requirements
- Coordinate office activities and public events, including product ordering, set up and technology
- Manage disbursement of information per executive request by monitoring client arrivals and facility access
- Provide logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Reconcile company Amex and Procurement (P-Card) account information, reported figures in Peoplesoft by comparing to account statement monthly
- Maintain employee confidence and protect payroll operations by maintaining strict confidentiality of information
- Prepares and distributes team-based communications to foster collaboration and enhance team morale
- Arranges business travel details for company employees per supervisor requirements
- Acts as backup for other employees of same title by providing support where needed and adapting to requirements of department
Customer Care Representative- Credit & Collections
Entergy Corporation
Pearl, MS
09.2017 - 11.2018
- Assisted FINA (Financial Assistance) desk, Credit Central incoming extension daily; addressed customer inquiries, resolved complex issues, providing credit information
- Verified posting of FINA pledge, cancellation of pending disconnect work order
- Evaluated letters of recommendation from third-party utility companies, guarantors for deposit waiver requests
- Analyzed deposit waiver requests contingent upon credit worthiness for residential, commercial accounts
- Processed INCC (Information to Credit and Collections) requests including reallocating funds, correcting business partner credit history, updating credit report, verifying SS# due to errors on account
- Reviewed INWO (Information to Write Off) requests including transferring write off debt, credits, final bill balances to the appropriate business partner account
- Assisted CAD (Customer Assistance Desk) including service reconnects, billing inquiries, credit extensions, outages
- Reviewed, approved domestic violence security deposit waiver requests
- Generated daily PI & EXDN (Experian Down) reports to confirm issued work orders are billed/ scheduled correctly
Customer Care Representative- Verification Dept
Entergy Corporation
Jackson, MS
01.2007 - 09.2017
- Investigated suspect activity locations of confirmed tampering, recent disconnect activity, positively verified customer identity prior to providing service installation
- Verified tenancy of new applicant when uncollected at-risk dollars are identified
- Processed monthly average of 550 new applications
- Trained newly recruited team members, implemented departmental guideline manual
- Prevented fraud, identity theft to recover debt average of $104,000 annually
- Served on Entergy Continuous Improvement teams to check, adjust current processes
- Piloted newly implemented inter-departmental databases, system upgrades
- Oversaw office equipment maintenance as well as provided administrative support to CSS (Customer Service Specialist)
Customer Care Representative- Consumer/ Service Dept/EBC
Entergy Corporation
Jackson, MS
05.2005 - 01.2007
- Received 100+ external customer requests via telephone, or other viable contact channels, perform necessary transactions to communicate requested service order to department responsible for performing tasks
- Communicated, cooperated in professional manner with peers, supervision, external and internal customers to maintain safe, productive environment
- Worked directly with Customer Service Manager for EBC (Entergy Business Center) accounts during outages to achieve prompt follow-up of electrical service restoration
Education
Associate of Applied Science - Computer Science
Hinds Community College
Raymond, MS05.2001
Skills
- Conflict Resolution & Critical Thinking
- Detail Orientation & Process Implementation
- Team Work & Time Management
Programs
Accurint, ACS 20, AIS, AM/FM, CIS, Concur Travel & Expense, Credit & Collections Management, EARL, EXTRA, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), PEARL, PeopleSoft, SAISO, SAP, Time & Labor
Committees
January 2019-Present: Nuclear EnShape Site Co-Champion (Echelon One)
January 2019-Present: Member of W.I.N. (Women In Nuclear)
January 2019-Present: Member of Women's, Generational and Multi-Cultural ERGs (Entergy Resource Goups)
2017-Present: Member of R.O.D. (Resources on Demand) Storm Team (Logistics)
Timeline
Sr. Administrative Assistant
Entergy Corporation- Nuclear
12.2018 - Current
Customer Care Representative- Credit & Collections
Entergy Corporation
09.2017 - 11.2018
Customer Care Representative- Verification Dept
Entergy Corporation
01.2007 - 09.2017
Customer Care Representative- Consumer/ Service Dept/EBC
Entergy Corporation
05.2005 - 01.2007
Associate of Applied Science - Computer Science
Hinds Community College