Tiffany Barnett Wallace
Retail Worker
Providence,UT
Summary
Driven professional with a track record of enhancing customer service and payment processing with efficiency. Excelled in cash handling and data entry, boosting transaction accuracy. Known for exceptional work ethic, empathy towards customers, and resolving billing discrepancies, significantly improving customer satisfaction and loyalty. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Deseret Industries
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash and credit card transactions with accuracy
- Assisted customers with inquiries, returns, refunds and resolving transaction issues
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
Bill Processor
Conservice Utility Management & Billing
10.2022 - 04.2023
- Increased accuracy in payment processing through meticulous attention to detail
- Streamlined bill payment processing for faster customer service and reduced late payments
- Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes
Call Center Agent
Dynata
11.2017 - 11.2019
- Consistently met or exceeded performance targets through diligent attention to detail, strong communication skills, and adhering to company policies and scripts.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Met customer call guidelines for service levels, handle time and productivity.
Team Member/Team Trainer/Shift Lead
Taco Bell
05.2015 - 05.2019
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Associate of Science - Liberal Arts and General Studies
Utah State University
Logan12.2016
Skills
- Work ethic and integrity
- Patience and empathy
- Cash and credit handling
- Written and verbal communication
- Professionalism and courtesy
- Math competence
- Refunds and exchanges
- Merchandise restocking
- Customer service excellence
- Reliability and punctuality
- Utility billing knowledge
- Data entry proficiency
Certification
Food handler permit
Timeline
Cashier/Sales Associate
Deseret Industries
04.2024 - Current
Bill Processor
Conservice Utility Management & Billing
10.2022 - 04.2023
Call Center Agent
Dynata
11.2017 - 11.2019
Team Member/Team Trainer/Shift Lead
Taco Bell
05.2015 - 05.2019
Associate of Science - Liberal Arts and General Studies
Utah State University
Food handler permit
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