Tiffany Bean

Progressed from HR Coordinator to HR Benefits Manager over a 5+ year tenure, building extensive expertise through hands-on experience, industry conferences, and professional certifications.
Directed the evaluation and redesign of the medical plan for 2025, contributing to the transition from a single-option Cigna HRA plan to a dual-option strategy featuring a “gold” PPO and “silver” HSA plan. Aligned plan design with employee feedback to balance workforce preferences and cost containment.
Collaborated with executive leadership, including the CAO and CFO, to guide strategic benefits decisions and optimize plan offerings based on employee feedback and projected cost savings.
Conducted data-driven analysis of stay survey results in 2024 to identify employee dissatisfaction with HMSA coverage in Hawaii, leading a successful broker collaboration to implement Kaiser medical insurance, achieving $40,000 in cost savings and improving employee retention.
Coordinate three annual summer open enrollments (Hawaii, International, CONUS), collaborating cross-functionally with the HR Director, benefits providers, ADP carrier connections, and brokers to deliver seamless enrollment experiences.
Led end-to-end benefits plan execution and annual open enrollment, including system configuration in ADP WorkForce Now and Health Equity (COBRA), ensuring process efficiency and positive employee experience.
Serve as a strategic partner with a dedicated Cigna account manager and customer success manager for 5+ years, continuously enhancing the medical HRA plan, acting as a key escalation resource to resolve complex employee claims and support benefit utilization.

(Promoted twice: HR Coordinator → HR Specialist → Senior HR Specialist)
Played a key role in scaling HR operations during company growth from 450 to 1,200+ employees across 30+ U.S. states and international locations (Germany, Italy, South Korea), supporting onboarding, offboarding, benefits administration, and performance management in ADP WorkForce Now.
Supported company-wide benefits administration, including open enrollment, life event changes, and eligibility audits; ensured accurate documentation and compliance.
Led the design and launch of a ServiceNow-based benefits case management tracker in collaboration with IT, streamlining employee support and reducing response times.
Coordinated employee lifecycle touchpoints by conducting new hire, stay, and exit surveys; analyzed feedback to recommend improvements in retention, engagement, and benefits communication.
Delivered employee wellness initiatives that increased preventative health program participation from 74% to 85%.
Conducted regular audits of benefit plans to identify discrepancies, improve accuracy, and ensure ongoing compliance.
Advised on compliance across handbook policies, benefits, wages, EEO, FMLA, 401(k), and training documentation, contributing to annual audit readiness.
Managed HR metrics reporting including turnover, retention, and benefit utilization using ADP WFN and Excel dashboards to support strategic HR planning.
Drafted and distributed company-wide HR communications, including benefits announcements, policy updates, and newsletters, ensuring clarity and consistency in messaging.
Mentored and coached junior HR team members, fostering a collaborative team environment and improving department effectiveness.

• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Audited prior I-9s and employee files while ensuring new hire I-9s were compliant.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
• Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
• Completed thorough investigations into employee complaints and grievances, ensuring fair and equitable resolutions in accordance with company polices and regulations.

• Promoted to management after one year of outstanding performance as a guest service representative.
• Oversaw daily operations including scheduling, timesheets, and processing payroll using Kronos.
• Streamlined operations to increase profits, maximizing overall revenue by $30,000 in 2018.
• Boosted check-in experience score to 87.3% compared to the brand GSS score of 76.7% and increased the staff service score to 86.9% compared to the brand GSS score of 76.3%.
• Implemented a new loyalty program after Marriott merged with Starwood properties.
• Fostered effective relationships with vendors and suppliers to effectively manage the operations budget and ensure timely delivery of goods and services.
• Managed recruitment lifestyle by creating requisitions in Taleo and interviewing, hiring, and training new front desk employees.
• Trained and empowered front-line staff to handle upset guests with empathy, active listening, and problem-solving skills to foster a positive service culture