Summary
Overview
Quote
Skills
Education
Certification
Work History
Work Preference
Software
Work Availability
Interests
Hi, I’m

Tiffany Bean

Cambridge,MA

Summary

Dynamic HR Professional with over 7 years of experience managing comprehensive HR functions for diverse workforces across 30+ US states and Germany, including onboarding/offboarding, benefits administration, compliance, and performance management. Expertise in data-driven decision making, employment law, and policy development. Implementing initiatives that enhance employee retention and streamline HR processes. Adept at collaborating across departments to improve employee satisfaction, reduce costs and drive organizational success.

Overview

7
years of professional experience

Quote

In order to build a rewarding employee experience, you need to understand what matters to your people.
Julie Bevacqua

Skills

  • ADP WFN and ServiceNow
  • Employment Law
  • Onboarding/Offboarding
  • HR Compliance
  • Data Analytics
  • Benefits and COBRA Administration
  • Leave of Absence Management
  • Benefit Auditing & Account Reconciliation
  • Performance Management

Education

Florida International University
Miami, FL

Master of Science from Human Resources Management
08.2021

University Overview

George Mason University
Fairfax, VA

Bachelor of Arts from Psychology
05.2017

University Overview

Certification

  • SHRM-CP - 2019
  • Employment Law, SHRM - 2019
  • Mental Health Ally, Psych Hub - 2022
  • Lean Six Sigma White Belt, AIGPE - 2022
  • Google Data Analytics - 2023
  • Google Ai Essentials - 2024
  • Google Intro to Generative Ai - 2024
  • WorkDay Basic Series - 2024
  • Compensation and Benefits, HRCI - 2024

Work History

TekSynap

HR Benefits Manager
12.2019 - Current

Job overview

  • Over my 4+ year tenure at TekSynap, I progressed from the role of an HR Coordinator to HR Benefits Manager. I complete three open enrollments each year (Hawaii, Germany, CONUS). This involves collaborative efforts with the HR Director, benefit providers, ADP carrier connection, and our broker.
  • I played a pivotal role in facilitating a smooth transition during the company's expansion from 450 to 1200 employees across 30+ states and Germany, overseeing new hire onboarding, offboarding, annual performance reviews, and benefit enrollments.
  • I have trained two HR Coordinators; one during a period of rapid growth (150 employees hired in Q1 2022) and during Q1 2024.
  • I conduct new hire surveys, stay surveys, and exit interviews which helps gather feedback to identify areas of success and opportunities for improvement.
  • Analyzed data from stay surveys to identify employee dissatisfaction with existing HMSA insurance in Hawaii. Collaborated with brokers and implemented Kaiser medical insurance, resulting in $40,000 cost savings and improved employee retention.
  • Executed employee wellness initiatives to boost participation in preventative health programs from 74% to 85%.
  • I am collaborating with the IT team to design and implement a ServiceNow-based benefit case management tracker to streamline the process for employees to access information and submit inquiries.
  • Partnering with our dedicated Cigna account manager and CSM to resolve employee medical claim issues, ensuring a positive experience with our health insurance and contributing to employee retention.
  • I serve as the SME on our policies, benefits, leaves, performance management, and our accommodations process.
  • As part of my role, I manage and update key HR metrics; including turnover and retention, using reporting tools in ADP WorkForce Now and excel.
  • I stay informed of federal and state employment laws and regulations, HR trends, and best practices to ensure compliance.
  • Assisting with annual auditing and compliance for employee handbook, policies, wages, benefits, 401k, EEO, FMLA, training and development programs, and recordkeeping and documentation.
  • Conduct monthly audits of benefit plans to identify discrepancies and maintain accuracy in records.
  • Develop company-wide communications through emails, monthly newsletter, and mailed letters.

FRNC

HR Coordinator
03.2019 - 12.2019

Job overview

  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Audited prior I-9s and employee files while ensuring new hire I-9s were compliant.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
  • Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
  • Completed thorough investigations into employee complaints and grievances, ensuring fair and equitable resolutions in accordance with company polices and regulations.

Marriott Inc

Operations Manager
08.2017 - 04.2019

Job overview

  • Promoted to management after one year of outstanding performance as a guest service representative.
  • Oversaw daily operations including scheduling, timesheets, and processing payroll using Kronos.
  • Streamlined operations to increase profits, maximizing overall revenue by $30,000 in 2018.
  • Boosted check-in experience score to 87.3% compared to the brand GSS score of 76.7% and increased the staff service score to 86.9% compared to the brand GSS score of 76.3%.
  • Implemented a new loyalty program after Marriott merged with Starwood properties.
  • Fostered effective relationships with vendors and suppliers to effectively manage the operations budget and ensure timely delivery of goods and services.
  • Managed recruitment lifestyle by creating requisitions in Taleo and interviewing, hiring, and training new front desk employees.
  • Proactively addressed and resolved guest concerns and complaints.
  • Implemented effective guest recovery strategies, including personalized apologies, compensatory offers, and proactive communication resulting in successful guest retention and loyalty.
  • Trained and empowered front-line staff to handle upset guests with empathy, active listening, and problem-solving skills to foster a positive service culture

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork from home optionCareer advancement401k matchHealthcare benefitsWork-life balance

Software

ADP WFN

ServiceNow

Availability
See my work availability
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Interests

Employment Law

Photography

Traveling

Health & Wellness

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Tiffany Bean