Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Tiffany R. Broadnax

Tiffany R. Broadnax

Atlanta,GA

Summary

Detail-oriented and professional individual with excellent communication and interpersonal skills seeking a position within Phlebotomy or Medical Relations. Utilize knowledge of phlebotomy and medical protocols, along with extensive years of diverse customer service experience. Fresh and enthusiastic Certified Nursing Assistant eager to join this company and apply clinical skills while delivering quality healthcare to patients. Proficient in medical terminology, disease control standards, safety monitoring, HIPAA regulations, age-specific developmental factors, cultural competency, and customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CNA

AccordCare
04.2024 - Current
  • Enhanced client satisfaction by providing compassionate and attentive care.
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted Clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication among the healthcare team.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and well being.
  • Supported needs of three + residents under long-term care.

Certified Nursing Assistant (Clinical)

Governors Glen
10.2024 - Current
  • Provide direct care under the supervision of RN in line with Assisted Living Facility resident care policies
    and procedures
  • Maintain homelike setting for the residents
  • Protect and support resident rights and assist the individuals to maintain independence
  • Measure & record weight and vital signs of residents
  • Provide scheduled care to the residents
  • Report to the Registered Nurse and Medication Technician regarding the status of residents
  • Maintain a neat and clean environment
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Residential Care Tech

Highland Rivers Behavioral
06.2023 - Current
  • Managed a caseload of 3 Teenagers with Behavioral Spectrum Disorders.
  • Created a tracking scale based on a research-backed, parent-suggested suite of outcomes, including communication, pain, mobility, sleep, independence, and behavior.
  • Tracked and improved communication outcomes VIA care-logics.
  • Reduced problem behavior events daily through applied behavior analysis (ABA) interventions.
  • Used positive reinforcement techniques to increase measures of independence and social interactions.
  • Worked with prompting and fading to encourage positive behaviors and integrate them into everyday life.

Administrative Assistant (seasonal)

All IN 1 Services
01.2011 - 01.2025
  • Sorted and distributed incoming mail and packages.
  • Scheduled appointments and coordinate schedules.
  • Placed service calls to maintain copy machines, printers, and other office equipment.
  • Performed wide range of clerical and technical duties to facilitate business operation.

Verified Checker

MSC Direct
04.2022 - 05.2023
  • Worked with coworkers to complete tasks.
  • Met deadlines while maintaining high-quality deliverables.
  • Prepared finished goods for shipment according to customer requirements.
  • Packed, sealed, labeled and affixed postage to prepare items for shipping.
  • Completed data entry tasks with strong focus on accuracy and data integrity.
  • Sorted and distributed incoming mail and packages.

Customer Service Associate

Walgreens
09.2022 - 01.2023
  • Registered customer purchases on assigned cash register.
  • Collects cash and distributes change as requested.
  • Processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Kept counters and shelves clean and well merchandised.
  • Documented inventory and maintains record of damaged items.

Wheel Chair Attendant

American Airline | SAS (Superior Aircraft Services)
11.2018 - 10.2019
  • Assist and transport passengers requiring wheelchair assistance to/from assigned gate and/or from arriving flights.
  • Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.
  • Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination.
  • Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
  • Transported over 10 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.

Job Corp Internship CNA Trainee

Saddie G. Mayes Senior Health & Rehabilitation Center
05.2012 - 08.2012
  • Bathing and dressing patients.
  • Collecting information about conditions and treatment plans from caregivers, nurses and doctors.
  • Answering patient calls.
  • Examining patients for bruises and other injuries/wounds.
  • Turning or repositioning patients who are bedridden.
  • Lifting patients into beds, wheelchairs or exam tables.
  • Cleaning and sanitizing patient areas.
  • Provide and empty bedpans.
  • Changing sheets and restocking rooms with necessary supplies.
  • Enhanced patient comfort by providing compassionate and attentive care.

Education

Student(Clinical) - Certified Nursing Assistant, PCT, EKG Phlebotomy

Faks Allied
Atlanta, GA
01-2026

Phlebotomist - VeinPunture\ Phlebotomy

Phlebotomy Training Specialist
Hapeville, GA
03-2023

Certification in Health Science - Health Care Management

Atlanta Technical College
Atlanta, GA
02-2019

Skills

  • Medical Terminology
  • OSHA Regulations
  • Bio Hazard Policy Compliance
  • Phlebotomy Functions
  • CPR, First Aid
  • Lab Reporting
  • Specimen Disposal
  • Infection Control Procedures
  • Equipment and Instrument Sterile
  • Sharps Collection
  • Care-Logic systems
  • Data Entry
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Basic life support
  • Bedside manner
  • Safety precautions
  • Recording vital signs
  • Electronic charting
  • Medical terminology
  • Mobility assistance
  • Documenting behaviors
  • End-of-life care
  • Urinary catheter care
  • Healthcare ethics
  • Geriatric care
  • Patient relationship building
  • Medical office administration
  • Range of motion exercises

Certification

  • Medication Aide
  • NNOC(National Healthcare Certification Organization) #N20110818(Internal)
  • GA-6503-4891 (State Certified)
  • American Redcross Adult Youth Infant CPR

Languages

English-Native

Timeline

Certified Nursing Assistant (Clinical)

Governors Glen
10.2024 - Current

CNA

AccordCare
04.2024 - Current

Residential Care Tech

Highland Rivers Behavioral
06.2023 - Current

Customer Service Associate

Walgreens
09.2022 - 01.2023

Verified Checker

MSC Direct
04.2022 - 05.2023

Wheel Chair Attendant

American Airline | SAS (Superior Aircraft Services)
11.2018 - 10.2019

Job Corp Internship CNA Trainee

Saddie G. Mayes Senior Health & Rehabilitation Center
05.2012 - 08.2012

Administrative Assistant (seasonal)

All IN 1 Services
01.2011 - 01.2025

Student(Clinical) - Certified Nursing Assistant, PCT, EKG Phlebotomy

Faks Allied

Phlebotomist - VeinPunture\ Phlebotomy

Phlebotomy Training Specialist

Certification in Health Science - Health Care Management

Atlanta Technical College

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