Tiffany Brooke Espinosa
Brownsville,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
LifeSkills Aide
BISD
10.2023 - Current
- Actively participated in professional development opportunities to remain up-to-date on best practices within the field of life skills education.
- Enhanced students'' life skills by implementing practical exercises and real-life scenarios in lessons.
- Evaluated student needs and adjusted teaching methods accordingly, resulting in increased engagement and participation.
- Created customized visual aids to simplify complex concepts for improved comprehension among diverse learners.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent routines.
- Facilitated social skills development through group activities and peer interactions.
- Guided students as they honed essential communication abilities through role-play and other interactive activities, preparing them for real-world situations requiring effective interpersonal exchanges.
- Improved student confidence and self-esteem through compassionate support and guidance.
- Assisted special needs students with daily tasks to foster independence and personal growth.
- Developed strong rapport with students, fostering trust and mutual respect essential for personal growth.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Special Education Paraprofessional 1to1
BISD
10.2021 - 05.2022
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Customer Service Representative
Dish Network Corp
08.2010 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cashier
Walmart
12.2002 - 12.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associates Degree - Medical Assisting
Antonelli College
Hattiesburg, MS12-2022
High School Diploma -
Homer Hanna High School
Brownsville, TX06-1999
Skills
- Responsibility
- Flexibility
- Self-awareness
- Organization
- Teamwork
- Fast learner
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Decision-making
Timeline
LifeSkills Aide
BISD
10.2023 - Current
Special Education Paraprofessional 1to1
BISD
10.2021 - 05.2022
Customer Service Representative
Dish Network Corp
08.2010 - 05.2013
Cashier
Walmart
12.2002 - 12.2005
Associates Degree - Medical Assisting
Antonelli College
High School Diploma -
Homer Hanna High School
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