Tiffany Brown
Columbia,SC
Summary
Highly skilled Senior Operations Manager with over 20 years of experience in supervisory roles, diversified in training dynamics and staff development while serving in the United States Army. Enhanced professional, administrative, and educational skills necessary to manage, supervise, administer, and support program functions. Capable in handling diverse tasks supervised and unsupervised. Organized, problem solver, flexible, team player, competent, honest, dependable, and takes initiative. Proficient in employee management, operational analysis, and ensuring compliance with standard operating procedures. Extensive knowledge in retention strategies, performance reviews, advanced counseling, and providing referral services. Noted for superb technical writing abilities and strong communication skills. Skilled in advising senior management on health, morale, welfare, legal, and discipline matters, and in maintaining operational readiness across various HR metrics. Recognized for talent identification and work prioritization. Demonstrated ability to display teamwork, good communication skills with persons of diverse social, cultural, and economic backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Babcock Center
02.2024 - 10.2024
- Enhanced client independence by providing tailored daily living support.
- Developed personalized care plans in collaboration with interdisciplinary teams.
- Tracked client progress, documenting behavioral changes and responding promptly.
- Mentored new staff on effective client engagement and support techniques.
- Organized recreational activities to boost social interaction and client well-being.
- Maintained thorough progress notes to monitor client achievements and concerns.
Paraprofessional (Special Education)
Long County High School
01.2021 - 05.2023
- Enhanced student learning by supporting diverse subjects in Special Education department.
- Fostered positive learning environment through individualized student assistance and support.
- Collaborated with educators to address student needs, ensuring inclusive educational practices.
- Provided administrative support to teachers, including lesson planning and grading tasks.
- Reinforced classroom lessons by reviewing material with students individually or in groups.
- Promoted proper behavior and enforced school regulations during classroom and field activities.
- Monitored student progress, reporting concerns to relevant stakeholders for timely intervention.
- Facilitated student social growth through activities promoting engagement and personal development.
- Maintained confidentiality while nurturing students' skills for primary and secondary education.
- Assisted teachers in tracking student progress and creating detailed reports for parents.
Senior Operations Manager
United States Army
05.2020 - 12.2021
- Advised Senior Management on health, morale, and discipline for medium-sized team.
- Achieved 100% operational readiness through managing HR metrics and deployment availability.
- Identified top talent for retention in the U.S. Army, recognized by leadership.
- Conducted training for all quarterly and annual requirements, ensuring compliance.
- Executed senior-level talent analysis and prioritized tasks effectively.
- Served as liaison for military matters, facilitating communication and resolution.
Platoon Sergeant
United States Army
06.2017 - 05.2020
- Advised senior management on health, morale, and legal matters effectively.
- Ensured 100% readiness in HR metrics and deployment availability.
- Identified top talent for U.S. Army retention, recognized by leadership.
- Conducted quarterly training sessions as head trainer to enhance skills.
- Executed advanced analysis to prioritize tasks and manage talent efficiently.
- Acted as liaison for all military-related issues, streamlining communication.
Drill Sergeant
United States Army
01.2015 - 06.2017
- Educated over 50 women, enhancing their personal and professional development.
- Managed inventory and maintenance for $5 million in petroleum equipment.
- Conducted training assessments and career planning for team members' growth.
- Maintained discipline and well-being of assigned soldiers through effective leadership.
- Coordinated logistics, including flights and accommodations, for smooth operations.
- Supported Defense Travel System help desk, assisting users and routing officials.
Company Operation Supervisor
08.2012 - 12.2014
- Streamlined onboarding process, enhancing new personnel orientation and housing coordination.
- Facilitated medical and dental screenings for incoming personnel efficiently.
- Managed report filing, briefings, and high-volume calls for new hires.
- Supported newcomers through coaching, easing their transition into the company.
Education
Technical College - Nail technician certification
Savannah Technical College
01.2023
Bachelor of Science - Healthcare Administration
Columbia Southern University
01.2014
Associate of Arts - General Studies
Central Texas College
Killeen, TX01.2012
Skills
- Prioritization and scheduling
- First aid and safety
- Behavior redirection
- Client support
- Conflict resolution
- Client documentation
- Relationship building
Certification
- 2016 Sexual Harassment/Assault Prevention Specialist
- 2015 Master Resilience Trainer
- 2015 Drill Instructor Trainer
Timeline
Direct Support Professional
Babcock Center
02.2024 - 10.2024
Paraprofessional (Special Education)
Long County High School
01.2021 - 05.2023
Senior Operations Manager
United States Army
05.2020 - 12.2021
Platoon Sergeant
United States Army
06.2017 - 05.2020
Drill Sergeant
United States Army
01.2015 - 06.2017
Company Operation Supervisor
08.2012 - 12.2014
Bachelor of Science - Healthcare Administration
Columbia Southern University
Associate of Arts - General Studies
Central Texas College
Technical College - Nail technician certification
Savannah Technical College