Tiffany Chan
Data Entry, E-Commerce Specialist
Colorado Springs,CO
Summary
Dynamic leader with a proven track record at Buddhas Hookah, adept in cost reduction strategies and employee relations. Excelled in enhancing operations oversight and conflict resolution, significantly streamlining processes for improved efficiency. Skilled in risk management and strategic planning, achieving notable customer satisfaction and team productivity improvements.
Work History
Operations Manager
Buddhas Hookah
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Manager
Teez Vapes
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Head Server
Thai Lily Restaurant
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Assignment Worker
Goodwill Staffing Services
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Volunteer
Christmas Unlimited
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Waitress
Tomo Sushi
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Business Office Manager
Kim Eco LLC
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
Administrative Office/ Warehouse Worker
Kimeco LLC
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Banquet Server
Cheyanne Mountain Resort
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
Personal Assistant
Mary Kay Consultant Carla Valdez
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Receptionist
Auto Paint & Body
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Volunteer
Rocky Mountain Kids
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
Volunteer
Goodwill
Volunteer
Arc Thrift Store
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
Sales Crew Member
Asian Pacific
- Utilized social media platforms to promote store offerings and attract new clientele.
- Attained sales targets consistently through proactive outreach and persuasive communication skills.
- Implemented effective upselling strategies, enhancing overall transaction value and profitability.
- Leveraged cross-selling opportunities, increasing the variety of products purchased per transaction.
Team Leader
Carl's Jr
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Volunteer
Gods Pantry Food Bank
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Associate Of Commerce And Business Administration - Business
Skills
Cost reduction strategies
Natural leader
Risk management
Type operations oversight
Search Engine Optimization
Employee relations and conflict resolution
Management information systems
Report generation
Staff Management
Fluent in Language
Performance Evaluations
Strategic planning
Sales background
Project development and life cycle
Risk analysis and management
Referrals
James Castro (805) 561-4361
Adela Hernandez (805)
Patricia Moreno (719)
Timeline
Operations Manager - Buddhas Hookah
Sales Manager - Teez Vapes
Head Server - Thai Lily Restaurant
Assignment Worker - Goodwill Staffing Services
Volunteer - Christmas Unlimited
Waitress - Tomo Sushi
Business Office Manager - Kim Eco LLC
Administrative Office/ Warehouse Worker - Kimeco LLC
Banquet Server - Cheyanne Mountain Resort
Personal Assistant - Mary Kay Consultant Carla Valdez
Receptionist - Auto Paint & Body
Volunteer - Rocky Mountain Kids
Volunteer - Goodwill
Volunteer - Arc Thrift Store
Sales Crew Member - Asian Pacific
Team Leader - Carl's Jr
Volunteer - Gods Pantry Food Bank
Pikes Peak Community College - Associate Of Commerce And Business Administration, Business