Summary
Overview
Work History
Education
Skills
leadership history
Timeline
Generic

TIFFANY D MANDELKOW

Lake Park,Iowa

Summary

Medical Laboratory Technician with a proven track record at Osceola Regional Health Center, focused on laboratory accuracy and patient satisfaction. Known to foster teamwork and collaboration, while enhancing interdepartmental relations. Committed to mentoring students and new staff, contributing to a positive work environment, and delivering exceptional service to patients. Believes that a joyful environment promotes the greatest efficiency.

Overview

20
20
years of professional experience

Work History

Medical Laboratory Technician

Hospital Lab
10.2005 - Current
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Skilled in Microbiology, Blood Bank, and General Lab
  • Managed glucometers; programming, training, etc (Sp.Lake)
  • Facilitated training of "Service Excellence" to staff members, keeping the hospital a positive place for employees and guests.
  • Developed strong working relationships with colleagues in all areas of the hospital and clinic, fostering a happy work environment and good communication between departments.
  • Provided excellent customer service to patients by staying professional, maintaining empathy for their concerns, and helping them feel cared for by build genuine connections.
  • Stayed dedicated to covering my shifts and willing to cover others when needed.
  • I enjoyed working on special projects that utilized creativity and positivity outside of normal workflow. I believe these activities are important for the image of the hospital and the acquisition and retention of good employees. Participating in hospital contests, working with the Service Excellence Initiative, creating displays and activities for career fair, etc.
  • Mentored students and new employees. I enjoy teaching and encouraging.

Education

Associate of Applied Science - Medical Lab Technology

Minnesota West Community And Technical College
Worthington, MN
01-2005

Skills

  • Teamwork and collaboration
  • Reliability
  • Adaptability
  • Conflict resolution
  • Professionalism
  • Positive and logical
  • Microbiology experience
  • Neonatal Phlebotomy skilled
  • Arterial Drawing

leadership history

Working as District Manager with PCA international gave me the chance to grow my leadership skills.   Hiring, firing, ordering inventory for  studios, and arranging the travel/work schedules for both salesmen and photographers across three states.  I also balanced books and turned in payroll information weekly.   After being trained by a brilliant Regional Manager, I ran things with my own strategies and ideas added.  After a year and a half of hiring and training the right people, my district was among the top in the country for profit and commissions.  (Prior to pursuing my Medical Lab degree I was with the company for 5 years)

About 8 years ago I created and ran a teen center in Lake Park, IA.  It became a huge success in no time.  Finding community sponsors and volunteers, advertising, planning activities and food were all tasks that I carried out.  It was very well attended  for two years before we lost our building space.  However, it helped many teens who have since become adults. There were important relationships built and lives that found purpose in the family environment it provided.  The Daily Globe did a story on it.  


Reluctantly, a few years ago I was put on the outreach committee at the Methodist Church that I attend in Lake Park.  After a couple years I was made committee head.  And really didn't feel i was up for the extra work.  However, it was the "best year of outreach activities that we have seen" according to some of the church leaders.  I am very pleased with the results of my efforts and I found unexpected satisfaction in having the extra responsibilities.


And also recently here at ORHC, when asked to be an SEA,  I truly enjoyed the learning, planning, practicing and extra work that it created.  I believe when given a responsibility I tend to throw myself into it and make it a priority.  I enjoy using my energy to help and improve any situation.  If given the Lead Med Tech role, I'd make it my own and give it my all.

Timeline

Medical Laboratory Technician

Hospital Lab
10.2005 - Current

Associate of Applied Science - Medical Lab Technology

Minnesota West Community And Technical College
TIFFANY D MANDELKOW