Tiffany D Ward
Nashville,TN
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
7
7
years of professional experience
Work History
Community Manager
Allied Orion Group
Houston, TX
04.2024 - Current
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Built relationships with service vendors and submitted associated billing statements.
Receptionist/Leasing Administrator
Watts Reality
Birmingham, Alabama
06.2023 - 03.2024
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
- Conducted meetings to discuss production progress and attain production objectives.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Posting rent and late fees.
Leasing Consultant
The Abbey at Regents Walk
Birmingham, AL
07.2017 - 04.2023
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Detailed application requirements and answered questions from prospective tenants.
Teacher Leader
Ardent Preschool & Daycare
Hoover, AL
08.2018 - 02.2022
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
Education
High School Diploma -
West End High School
Birmingham05.2006
Skills
- Mediation and advocacy talent
- Differentiated learning techniques
- Emergent curriculum
- First aid and safety
- Care plan management
- Preparing meals
- General housekeeping ability
- Helping with medication
- Activities leadership
- Lesson plan development
- Early childhood knowledge
- Behavior management techniques
- Reading skills
- Excellent communication skills
- Staff training
- Infant, toddler and preschool curricula
- Property Marketing
- Lease Renewals
- Background Check Process
- Leasing Terms and Specifications
- Sales and Marketing Aptitude
- Lease Agreements
- Customer Service
- Onesite
- Yardi
- Knock
- AppFolio
- ResMan
Accomplishments
- Named “First-Year Teacher of the Year” in 2019.
Timeline
Community Manager
Allied Orion Group
04.2024 - Current
Receptionist/Leasing Administrator
Watts Reality
06.2023 - 03.2024
Teacher Leader
Ardent Preschool & Daycare
08.2018 - 02.2022
Leasing Consultant
The Abbey at Regents Walk
07.2017 - 04.2023
High School Diploma -
West End High School
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