Tiffany Davis & Associates, LLC
303 Baileys Way Lagrange,GA
Summary
Accounts Manager at Aflac with a specialization in benefits administration and conflict resolution. Demonstrated ability to maintain precise client records while delivering exceptional customer service. Expertise in training development and contract negotiation has led to high client satisfaction and increased operational efficiency. Strong communication and problem-solving skills contribute to success in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ACCOUNTS MANAGER, HR
Aflac
Lagrange, GA
04.2016 - 04.2024
- Interactive environment using strong attention to detail.
- Demonstrate the ability to complete tasks in resourceful, effective ways, with autonomy.
- Conducted research and compiled data for review.
- Ability to compile, manage, and track client information and events in an organized manner online that allows for quick access.
- Open, sort, and distribute incoming email correspondence.
- Administrative duties include filing information, managing office and its supplies, answering and directing phone calls, and writing and answering emails.
- Human Resource experience includes consulting with clients in selecting needful health and ancillary insurance products for their needs.
- Underwriting
- Placed clients in short-term disability insurance.
- Maintained strict confidentiality regarding payroll, benefits, and associate information and issues for the company.
PHARMACY TECHNICIAN
KROGER
Lagrange, GA
12.2015 - 11.2017
- Customer Service Administrative duties - Filing information, managing an office cubicle and its supplies, answering and directing phone calls, writing and answering emails and scheduling appointments
- Great relational and interpersonal skills
- Expert level technology skills including Microsoft Office
- Ability to operate with confidentiality and high discretion
- Placed warranties on new homes for home owners
- Summarized policy declarations
- Assisted real estate agents in warranty write-ups.
CUSTOMER SALES ASSOCIATE
AMERICAN HOME SHIELD
Lagrange, GA
01.2012 - 12.2015
- Customer Service Administrative duties - Filing information, managing an office cubicle and its supplies, answering and directing phone calls, writing and answering emails and scheduling appointments
- Great relational and interpersonal skills
- Expert level technology skills including Microsoft Office
- Ability to operate with confidentiality and high discretion
- Placed warranties on new homes for home owners
- Summarized policy declarations
- Assisted real estate agents in warranty write-ups.
Education
ASSOCIATE DEGREE IN SCIENCE -
Southern Union State Community College
Wadley, AL07-2024
BUSINESS ADMINISTRATION DIPLOMA -
West Georgia Technical College
Some College (No Degree) - NURSING
Lagrange College
Skills
- Utilized effective communication skills
- Maintained and updated accurate client records
- Collaborated with underwriters and the claims department
- Proficient in prescription dispensing and compounding medications
- Experienced in maintaining inventory levels and managing pharmacy records
- Skilled in assisting with medication therapy management
- Trained in providing excellent customer service and counsel on medication instructions
- Benefits Administration
- Conflict resolution
- Problem solving
- Excellent communication
- Critical thinking
- Presentation
- Public speaking
- Google Suite
- Microsoft Office
- Recruitment Strategies
- DocuSign
- Time management
- Onboarding and orientation
- Payroll coordination
- Contract negotiation
- Training programs
- Project management
- Customer service
- Office administration
- Confidentiality
- Attention to detail
- Organizational skills
- Accounts payable management
- Excellent negotiating tactics
- CRM proficiency
- Data analytics
- Tax compliance
- Financial statement preparation
- Variance analysis
- Customer needs assessment
- Sales techniques
- Sales expertise
- Business strategies
- Brand management
- Payment processing
- Tax preparation
- Decision-making
- Teamwork and collaboration
- Order processing
- Accounts payable/receivable
- Active listening
- Multi-task management
- Customer retention
- Database management
- Attendance oversight
- Persuasive communication
- Product knowledge
- Accounts receivable management
Certification
Agency License #: TBA
NPN: 18698595
GA License Number: 3185413 Issue Date: 9/10/2018
Expiry Date: 4/30/2026 Accident, Sickness, Life, Property & Casualty, Health
AL License Number: 3000385611 Issue Date: 9/13/2018
Expiry Date: 4/30/3025 Accident, Sickness, Life, Property & Casualty, Health
PA License Number: 1141897 Issue Date: 8/11/2023
Expiry Date: 4/30/2026 Accident, Sickness, Life, Property & Casualty, Health
Notary Public W-00571759 Issue Date Term: 8/31/2018 - 8/30/2022 Issue Date Term: 8/31/2022 - 8/30/2026
ITIN
EFIN
Timeline
ACCOUNTS MANAGER, HR
Aflac
04.2016 - 04.2024
PHARMACY TECHNICIAN
KROGER
12.2015 - 11.2017
CUSTOMER SALES ASSOCIATE
AMERICAN HOME SHIELD
01.2012 - 12.2015
ASSOCIATE DEGREE IN SCIENCE -
Southern Union State Community College
BUSINESS ADMINISTRATION DIPLOMA -
West Georgia Technical College
Some College (No Degree) - NURSING
Lagrange College
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