Tiffany Dawkins
Crawfordville,FL
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
22
22
years of professional experience
Work History
Leasing Agent/Complaints Liaison
Rich Properties
07.2024 - Current
- Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information to ensure customer satisfaction
- Resolve customer complaints by identifying problems and coordinating appropriate corrective action to maintain trust and loyalty
- Facilitate communication between customers and service departments to ensure service requests are executed efficiently
- Process orders, forms, applications, and requests, ensuring all customer data is accurately entered into the system
- Monitor customer service performance by analyzing data and feedback, identifying trends to improve service quality
- Educate customers on products and services, offering recommendations based on their needs and preferences to enhance their experience
- Implement customer retention strategies, such as loyalty programs or personalized follow-ups, to foster long-term customer relationships
- Greeted prospective tenants, answered questions, and provided tours of the property.
Property Management
The Liberty Group
Tampa, FL
07.2017 - Current
- Company Overview: Liberty Group Staffing
- Answered inquiries and obtained information for the general public, customers, and other interested parties, acknowledged lease installments, gave flat visits, accepted money for rent
- Obtained information from clients via telephone while entering in their correct data in the computer
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
- Preparing leasing documents for potential renters using property standards and regulations
- Handling the collection of rent payments, security deposits and application fees
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Building a rapport with current tenants to give them personalized service
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms
- Liberty Group Staffing
Head of Operations/ Sales Manager/Bookkeeper/Administrative officer
T.O.B. Plumbing Plus/T.O.B. Lawn Care Plus
Tallahassee, FL
03.2018 - 06.2024
- Maintain positive relationships with all current customers, vendors, management team and Employees
- Create new business relationships by implementing and maintaining a successful sales strategy
- Assure customer satisfaction by maintaining high quality, timely, level of service
- Assist in ensuring company's financial growth and profitability by creating and adhering to departmental budgets by Departments (i.e
- Service repairs, planned maintenance and installations)
- Work closely with the Accounting and Administrative teams to ensure timely approval of billings, payroll, financial reports, etc
- As necessary
- Assist the Human Resource Manager in recruiting, hiring, terminating, training and evaluating of the service department personnel
- Ensure the most effective time and resource management to meet customer needs
- Ensure operation of a quality After Hours Emergency 'On Call' Service Program
- Continuously evaluate technical ability of technicians; create and implement training programs to aid in their advancement
- Manage the seasonal workflow by assisting the marketing coordinator in the development of marketing activities to drive business in off-peak seasons
- Monitor and control job / project costs to meet original estimate or budget
- Control inventory of department personnel to include truck stock, tool purchases, warranty returns, special part orders, etc
- In accordance with company policies and guidelines
- Ensure Safety within the department; report all safety issues / accidents immediately to the Human Resource Director
Property Manager
Razz Properties
Tallahassee, FL
11.2013 - 03.2017
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
Leasing Manager
3000 S. Adams Place
Tallahassee, FL
09.2010 - 07.2013
- Meeting potential renters and guiding them on tours of available units
- Following up on leads for potential renters
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
- Preparing leasing documents for potential renters using property standards and regulations
- Handling the collection of rent payments, security deposits and application fees
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Building a rapport with current tenants to give them personalized service
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms
Assistant Manager
LANDMARK APARTMENTS
Tallahassee, FL
03.2006 - 11.2010
- Building positive relationships with prospective and current tenants
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
Leasing Agent
Flint Garden Apartments
Tallahassee, FL
05.2003 - 10.2006
- Meeting potential renters and guiding them on tours of available units
- Following up on leads for potential renters
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
- Preparing leasing documents for potential renters using property standards and regulations
- Handling the collection of rent payments, security deposits and application fees
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Building a rapport with current tenants to give them personalized service
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms
Education
Certificate - Project Management
Spelman College
Atlanta, GA10.2024
Certificate - Women in Leadership
FAMU
Tallahassee, FL11.2023
License - Pest Control
Online
Tallahassee, FL10.2017
Certificate/ Incomplete - Business Management
Tallahassee Community College
Tallahassee, FL07.2012
Skills
- Property Leasing
- Property Management
- Yardi
- RMS Hotel
- Ezee Runner
- Hotel Bee
- Oracle Hospitality
- Cloud Beds
- Troubleshooting
- Word Processing
- Microsoft Windows
- Landscape Maintenance
- Computer Networking
- Fair Housing Regulations
- Accounting
- Microsoft Outlook
- Accounts Payable
- Negotiation
- Active Directory
- Operating Systems
- Merchandising
- Office Management
- System Administration
- Help Desk
- Background Checks
- Business partnerships
- Property tours and inspections
- Local market conditions
- Prospecting assistance
- Fair housing policies
- Business processes and procedures
- Lease oversight
- Property amenities
- Issue Escalation
- Training and mentoring
- Application processing
- Strategic Planning
- Tenant screening
- Move-in coordination
- Leasing and sales
- Property reporting
- Real estate knowledge
- Property Maintenance
Timeline
Leasing Agent/Complaints Liaison
Rich Properties
07.2024 - Current
Head of Operations/ Sales Manager/Bookkeeper/Administrative officer
T.O.B. Plumbing Plus/T.O.B. Lawn Care Plus
03.2018 - 06.2024
Property Management
The Liberty Group
07.2017 - Current
Property Manager
Razz Properties
11.2013 - 03.2017
Leasing Manager
3000 S. Adams Place
09.2010 - 07.2013
Assistant Manager
LANDMARK APARTMENTS
03.2006 - 11.2010
Leasing Agent
Flint Garden Apartments
05.2003 - 10.2006
Certificate - Project Management
Spelman College
Certificate - Women in Leadership
FAMU
License - Pest Control
Online
Certificate/ Incomplete - Business Management
Tallahassee Community College
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