Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

Tiffanye Camden

Menifee,CA

Summary

Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Overview

12
12
years of professional experience

Work History

Service Delivery Manager

Nextiva
12.2021 - Current
  • Obtain pertinent information about network, users, devices, and call flow
  • Follow pre-defined onboarding process, meeting deadlines, SLAs and ensuring customer's expectations are managed during entirety of onboarding process
  • Promptly answer inbound calls and perform troubleshooting steps to resolve customer issues and questions
  • Assist customers in porting their numbers from previous provider
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Meet or exceed productivity metrics while enhancing complete customer experience
  • Resolve immediate escalations to ensure customer satisfaction
  • Maintain communication with customer and partners through CRM of salesforce.
  • Oversee implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Coordinated and led internal and external site team meetings
  • Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle

Technical Support Representative

Charles Schwab
12.2020 - 12.2021
  • Through phone-based interactions gathered information through effective probing and listening skills to provide viable solutions and/or alternatives in resolving escalated technical and identity theft client issues
  • In this position am highly focused on prompt and accurate responses and escalation resolution, while actively navigating internal departments to ensure seamless resolution for all client issues
  • Ensure client requests are completed within required time frames that align to client satisfaction goals
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Licensed Total Loss Adjuster

Farmers Insurance Group, TNC Property and Casualty
12.2019 - 12.2020
  • Negotiated settlements within prescribed authority
  • Mitigated and negotiated storage and fees at third party shops
  • Supported workload surges operations as needed
  • Effective work-list management skills
  • Managed complex claims to get UBER drivers back to platform quickly.
  • Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
  • Negotiated claim settlements when needed.
  • Learned and adapted quickly to new technology and software applications
  • Proven ability to develop and implement creative solutions to complex problems
  • Evaluated and investigated auto claims and decided whether insurer should pay claim

Licensed Total Loss Adjuster

United States Automobile Association
06.2017 - 12.2019
  • Managed, handled, and resolved complex Total Loss claims
  • Negotiates settlements within prescribed authority
  • Mitigated and negotiated storage and fees at third party shops
  • Supported workload surges and/or Catastrophe operations as needed
  • Served as CSM resource for handling escalations
  • Coached and mentored newly hired employees to enhance knowledge and improve skills
  • Embraced USAA's mission and actively engage by being Pulse representative for team to drive results and moral
  • Effective work-list management skills.
  • Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
  • Negotiated claim settlements when needed.

Business Office Manager

Desert Sky Assisted Living
07.2016 - 01.2017
  • Reconciled vendor statements and handled payment complaints or discrepancies
  • Oversaw day-to-day processing of payroll for 20 employees, including review of timesheets and computing pay in accordance with FLSA
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Administrative Assistant

Cruise Planners
02.2012 - 06.2016
  • Worked with management at project level to ensure expense plans are achieved
  • Established QuickBooks accounting system to reflect accurate financial records
  • Maintained up-to-date knowledge of customer buying habits
  • Responded to all customer inquiries thoroughly and professionally
  • Answered incoming telephone calls with professional and knowledgeable responses.

Education

Bachelor of Science -

American Sports University
San Bernardino, CA
09.2012

Associate of Applied Science - Computer Science And Programming

Mt San Jacinto College
San Jacinto, CA
10.2011

Associate of Applied Science - Computer And Information Sciences

Grays Harbor College
Hoquiam, WA
04.2010

High School Diploma -

Paloma Valley High School
Menifee, CA
06.2007

Skills

  • Microsoft Word & Excel
  • QuickBooks
  • Adobe
  • Outlook
  • Excellent knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through software
  • Process Improvement Initiatives
  • Organizational Systems
  • Project Records
  • HTML and XML
  • Contact Management Systems
  • Project Manager Supervision
  • Project Planning

Timeline

Service Delivery Manager

Nextiva
12.2021 - Current

Technical Support Representative

Charles Schwab
12.2020 - 12.2021

Licensed Total Loss Adjuster

Farmers Insurance Group, TNC Property and Casualty
12.2019 - 12.2020

Licensed Total Loss Adjuster

United States Automobile Association
06.2017 - 12.2019

Business Office Manager

Desert Sky Assisted Living
07.2016 - 01.2017

Administrative Assistant

Cruise Planners
02.2012 - 06.2016

Bachelor of Science -

American Sports University

Associate of Applied Science - Computer Science And Programming

Mt San Jacinto College

Associate of Applied Science - Computer And Information Sciences

Grays Harbor College

High School Diploma -

Paloma Valley High School

Accomplishments

    · Results-oriented, professional with ten years of customer focused experience.

    · Ambitious, motivated, thrives on challenges, superior work ethic.

    · Understands the importance of providing only the best customer service, customer retention, damage control while leading by example and practices.

    · Well-rounded self/time management skills in defining solutions to meet customer needs.

    · Worked on a specialized team to troubleshoot for a new phone system for Banking Reps.

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Tiffanye Camden