Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffanye Carper

Penns Grove,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Reimbursement Specialist

Option Care Home Infusion
09.2022 - Current
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Delivered timely information to insurance representatives to resolve common and complex issues.
  • Helped minimize escalations by reaching out to clients in advance of expected problems.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Transportation Coordinator

McLane Company
02.2014 - 09.2022
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Coordinated dispatching of 65 drivers to accomplish daily delivery requirements.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.

Customer Service Representative

Taylor Farms Foodservice
05.2013 - 10.2013
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Dispatch Supervisor

Border Transfer
02.2009 - 09.2013
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Supervised team of 15 employees and provided training focused on maximizing overall performance.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Warehouse Associate

Tech Data
01.2004 - 05.2009
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Education

High School Diploma -

Penns Grove High School
Carneys Point, NJ
06.2000

Skills

Responsible for billing and collections for multiple payors

Bill in a accurate manner according to the payor fee schedule

Bill out “clean claims” to insure payments from the payor

Make sure to resolve any unpaid claims dispute, apply for reconsideration, resubmit or appeal any unpaid claim if applicable

Timeline

Reimbursement Specialist

Option Care Home Infusion
09.2022 - Current

Transportation Coordinator

McLane Company
02.2014 - 09.2022

Customer Service Representative

Taylor Farms Foodservice
05.2013 - 10.2013

Dispatch Supervisor

Border Transfer
02.2009 - 09.2013

Warehouse Associate

Tech Data
01.2004 - 05.2009

High School Diploma -

Penns Grove High School

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Tiffanye Carper