Tiffany Flores

Work History

Pflugerville Isd

Pflugerville, TX

08.2015 - 10.2021

Created and developed lesson plans to enhance skills for individualized learning.
Built relationships and communicated with stakeholders to provide best learning environment.
Differentiated instruction to meet needs of diverse learners.
Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
Created, developed, and implemented engaging lessons to address needs and keep learner attention.
Collaborated with staff to design comprehensive and individualized plans to optimize learning.
Developed and implemented routines to address varying needs.
Maintained accurate and complete records for 130 students.
Administered assessments to determine specific needs.
Fostered student curiosity and interest through creative hands-on activities.
Managed disputes by employing conflict resolution strategies and problem solving techniques.
Modified lessons and curriculum to accommodate diverse learners.
Implemented different technologies and programs to engage students in class instruction and diversify approaches.
Adapted teaching methods and lesson plans to changing student needs and increase participation.
Assumed leadership roles at campus and district levels.

Pflugerville Isd

Pflugerville, TX

08.2020 - 10.2021

Coordinated with leadership to identify training and development opportunities to improve and optimize lessons.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Developed and led training sessions for staff.
Created and prepared instructional materials such as module summaries, videos, infographics, training manuals, and teaching aides.
Held demonstrations and one-on-one coaching sessions on use of varying technology programs.
Observed performance to identify areas of needed improvement.

Floval Oil Corporation

Miami, FL

06.2006 - 12.2014

Educated clients and updated account information to maintain high standards of client service.
Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Introduced new processes to improve account management.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms.
Addressed problems with accounting, billing and delivery to maintain and enhance client satisfaction.
Analyzed accounts for delinquencies and other ongoing issues.
Performed banking, business administration, and financial tasks.
Performed routine closings, maintained accurate and accessible records, and kept track of transaction updates.
Prepared internal financial reports, balance sheets, and income statements.
Resolved customer issues and boosted retention rates.
Identified and implemented improvement changes to streamline procedures.
Guided leaders and employees on company policies, programs, benefits, and salary administration.
Boosted customer satisfaction ratings by enabling staff to implement resolutions for diverse issues.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.