Tiffany Flores
Austin,Texas
Summary
Skilled educator looking to make a transition from the classroom to the corporate world. Qualified with 8 years of experience in training and development as a middle school teacher and grew into leadership roles. Successful in incorporating technology to differentiate and optimize varying learning needs.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Educator
Pflugerville Isd
Pflugerville, TX
08.2015 - 10.2021
- Created and developed lesson plans to enhance skills for individualized learning.
- Built relationships and communicated with stakeholders to provide best learning environment.
- Differentiated instruction to meet needs of diverse learners.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Created, developed, and implemented engaging lessons to address needs and keep learner attention.
- Collaborated with staff to design comprehensive and individualized plans to optimize learning.
- Developed and implemented routines to address varying needs.
- Maintained accurate and complete records for 130 students.
- Administered assessments to determine specific needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Managed disputes by employing conflict resolution strategies and problem solving techniques.
- Modified lessons and curriculum to accommodate diverse learners.
- Implemented different technologies and programs to engage students in class instruction and diversify approaches.
- Adapted teaching methods and lesson plans to changing student needs and increase participation.
- Assumed leadership roles at campus and district levels.
Digital Literacy Lead - Campus Level
Pflugerville Isd
Pflugerville, TX
08.2020 - 10.2021
- Coordinated with leadership to identify training and development opportunities to improve and optimize lessons.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed and led training sessions for staff.
- Created and prepared instructional materials such as module summaries, videos, infographics, training manuals, and teaching aides.
- Held demonstrations and one-on-one coaching sessions on use of varying technology programs.
- Observed performance to identify areas of needed improvement.
Account Manager and Human Resources
Floval Oil Corporation
Miami, FL
06.2006 - 12.2014
- Educated clients and updated account information to maintain high standards of client service.
- Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Introduced new processes to improve account management.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms.
- Addressed problems with accounting, billing and delivery to maintain and enhance client satisfaction.
- Analyzed accounts for delinquencies and other ongoing issues.
- Performed banking, business administration, and financial tasks.
- Performed routine closings, maintained accurate and accessible records, and kept track of transaction updates.
- Prepared internal financial reports, balance sheets, and income statements.
- Resolved customer issues and boosted retention rates.
- Identified and implemented improvement changes to streamline procedures.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Boosted customer satisfaction ratings by enabling staff to implement resolutions for diverse issues.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Education
Bachelor of Science - Education
08.2011 - 12.2014
Skills
Communication
Training & Development
Curriculum & Instructional Design
E-Learning
Microsoft Office
Google Suite
Canva
Adobe
Timeline
Digital Literacy Lead - Campus Level - Pflugerville Isd
08.2020 - 10.2021
Educator - Pflugerville Isd
08.2015 - 10.2021
Miami Dade College - Bachelor of Science, Education
08.2011 - 12.2014
Account Manager and Human Resources - Floval Oil Corporation
06.2006 - 12.2014