Tiffany G. Gooden
Shreveport,LA
Summary
Innovative consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation.
Overview
27
27
years of professional experience
Work History
Mgmt Consultant/Eligibility Reviewer - Team Lead
Witt O'brien's
Remote
12.2021 - 09.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Appeals Supervisor
Guidehouse
Remote
09.2021 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Mgmt Consultant/Eligibility Reviewer
Witt O'brien's
Remote
10.2021 - 12.2021
- Managed competing deadlines with efficiency.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality.
- Presented clients with unique copy options based on overall objectives.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Composed original written material for various types of publications and submitted for approval by supervisor,
E-Commerce Assistant Manager
Kroger's Grocery
Shreveport, Louisiana
10.2017 - 12.2021
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
Housing Supervisor
Guidehouse
Remote
06.2021 - 09.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Administrator/Server Shift Leader
Posado's Café
Bossier City, Louisiana
04.2014 - 06.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Tax Preparer Specialist
Jackson Hewitt Tax Svc
Shreveport, LA
01.2014 - 04.2017
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Medical Claims Processor
Gulf South Risk Services
Remote
07.2010 - 04.2014
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Reviewed provider coding information to report services and verify correctness.
- Evaluated accuracy and quality of data entered into agency management system.
Medical Billing Representative
Ark-La-Tex Cardiology
Shreveport, Louisiana
02.2007 - 07.2010
- Posted and adjusted payments from insurance companies.
- Precisely evaluated and verified benefits and eligibility.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Determined prior authorizations for medication and outpatient procedures.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Medical Receptionist
LSU Medical Center
Shreveport, Louisiana
01.2004 - 02.2007
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ03.2023
Associate of Science - Human Resources Management
Eastern Gateway Community College
Steubenville, OH10.2020
Skills
- Task Monitoring
- Process Improvement Initiatives
- Team Monitoring
- Corrective Actions
- Tax Preparation
- Multi-tasking
Timeline
Mgmt Consultant/Eligibility Reviewer - Team Lead
Witt O'brien's
12.2021 - 09.2022
Mgmt Consultant/Eligibility Reviewer
Witt O'brien's
10.2021 - 12.2021
Appeals Supervisor
Guidehouse
09.2021 - 07.2022
Housing Supervisor
Guidehouse
06.2021 - 09.2021
E-Commerce Assistant Manager
Kroger's Grocery
10.2017 - 12.2021
Administrator/Server Shift Leader
Posado's Café
04.2014 - 06.2021
Tax Preparer Specialist
Jackson Hewitt Tax Svc
01.2014 - 04.2017
Medical Claims Processor
Gulf South Risk Services
07.2010 - 04.2014
Medical Billing Representative
Ark-La-Tex Cardiology
02.2007 - 07.2010
Medical Receptionist
LSU Medical Center
01.2004 - 02.2007
Bachelor of Science - Health Care Management
University of Phoenix
Associate of Science - Human Resources Management
Eastern Gateway Community College
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