Tiffany G. Wilde
Lead Pharmacy Technician
Soda Springs,ID
Summary
Dedicated and driven, Licensed Lead Pharmacy Technician, with 12 years, of aggregate experience in the pharmaceutical, clerical, and customer care relations' profession. Maintaining a classy, businesslike, appearance and demeanor inside and out of the work facility, while expertly completing assigned tasks with focus on quality. Dependable and quick-learning team player, implementing concise communication, with enhanced time management and problem solving skills. Organized to increase overall efficiency while maintaining the ability to handle multiple projects simultaneously with a high degree of accuracy. Exhibiting a positive demeanor and integrity proven skills, when establishing rapport with clients. Articulate, energetic, and detailed results-oriented I've demonstrated an exemplary fierceness for developing relationships, cultivating partnerships, and growing businesses.
Overview
17
17
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
Skills
- Assisting Pharmacists Directly In Daily Tasks
- Prescription and Patient Information Review
- Ambulatory Pharmacy Operations
- Pharmaceutical sales and services
- Prescription Order Verification
- Prescription Pricing and Wholesale Ordering
- ID Verification for Medical Providers and Patients
- Medication and Equipment Invoicing
- Pharmacy Drug Inventory, Patient, and Records Management Systems
- Patient Confidentiality and HIPAA
- FDA Drug Safety Guidelines
- Workers' Compensation Knowledge
- Advanced Math Skills
- Proficient in Microsoft Programs
- Experience in High-Volume Environments
- Effective Project Completion
- Staff Leadership and Training
- Problem Resolution
- Inbound and Outbound Calling
- Cash Deposit Preparation
- POS, Cash Register Operation and Payment processing
- Postage Meter
- Referral Verification
- Invoice Preparation
- Maintain Filing Systems
- Prompt, Professional, and Reliable
- Adept and Resourceful
- Efficient, Organized and Detail-Oriented
- Time Management and Prioritizes
- Honest and Courteous with Strong Service Mindset
- Upbeat, Positive Personality, and Initiative Driven
Work History
Licensed Lead Pharmacy Technician
Eastman Drug Store Company Inc.
05.2011 - Current
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Care Representative
Intermountain Gas Company
11.2006 - 10.2010
- Analyzed customer information to explore issues, develop potential solutions and maintain high-quality service.
- Efficiently handled large volume of customers (80 calls required) every day with positive attitude and focus on customer satisfaction.
- Updated customer accounts and system database with latest details to support accuracy and efficiency for future interactions.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Adhered to company policies and procedures to consistently achieve call-time and quality standards.
- Communicated with accounting department to resolve credit and billing issues.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Developed long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
High School Diploma -
Soda Springs High School
Soda Springs, ID 08.2000 - 06.2004
Certification
- University of Idaho Extension - Soda Springs, ID-QuickBooks Course - Completion - December, 03, 2008
- Licensed Lead Pharmacy Technician - Issue Date: June, 30, 2009 - May, 31st, 2024. - Required to renew annually with the Idaho State Board.
- HIPAA Basics for Providers: Privacy, Security, and Breach Notification Rules
- Combating Medicare Parts C and D Fraud, Waste and Abuse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Lead Pharmacy Technician
Eastman Drug Store Company Inc.
05.2011 - Current
Customer Care Representative
Intermountain Gas Company
11.2006 - 10.2010
High School Diploma -
Soda Springs High School
08.2000 - 06.2004
- University of Idaho Extension - Soda Springs, ID
- QuickBooks Course - Completion - December, 03, 2008
- Licensed Lead Pharmacy Technician - Issue Date: June, 30, 2009 - May, 31st, 2024. - Required to renew annually with the Idaho State Board.
- HIPAA Basics for Providers: Privacy, Security, and Breach Notification Rules
- Combating Medicare Parts C and D Fraud, Waste and Abuse
Experience:
- Microsoft Systems: Word, Excel, Outlook, PowerPoint, One Drive, Teams
- RX30 Prescription Software
- Cover My Meds
- Arete Compliance
- Medical Coding-Beginner Level
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