Tiffany Gowers
Middletown,NJ
Summary
Hardworking, energetic, and passionate job seeking student knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Organized, outgoing, reliable and dedicated.
Overview
6
6
years of professional experience
Work History
Key Holding Manager - Part-time
The Metal Music Stop
05.2021 - Current
- Opened store and secured the door when closing.
- Addressed customer concerns using creative problem-solving as well as
- Created displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Report to the owner to aid in business decision-making and planning.
Franny's
Server
05.2021 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance in a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Delivery Driver
DoorDash
06.2020 - 05.2021
- Confirm orders with client while providing consistent, accurate deliveries and adhering to all food and safety guidelines.
- Maintained a 5 out of 5 customer rating, with 100% delivery completion rate.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
Direct Support Professional
Keystone Human Services
10.2020 - 01.2021
- Proficient in assisting individuals with communication, organization, planning, and self-help activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness, including personal hygiene, dressing, and toileting.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Head Detailer /Assistant to the Manager
Maaco Auto Body
03.2022 - 09.2023
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies for daily demands
- Reported daily work progress and encountered problems to management.
- Removed paint imperfections, buffed, and washed vehicle bodies
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Wiped down and polished interior and exterior surfaces.
Treatment Associate
New Hope Integrated Behavioral Healthcare
04.2019 - 11.2019
- Conduct intake process: search of property, body search, drug-testing, biopsychosocial, and intake paperwork.
- Monitor clients and conduct room checks to ensure that they are following the facility's guidelines and expectations while ensuring they are met with respect and dignity.
- Coordinate with staff members, directors, and counselors to ensure the quality of treatment.
- Completed necessary reports and documentation on time and to specifications.
- Supported clients by actively listening to concerns and offering compassionate care.
Administrative Assistant
Harvey's Healthy Formulations
11.2017 - 03.2019
- Exceptional organization of over 150 invoices and files per day, both virtual and physical.
- Communication and coordination with upper management and staff to ensure quality product and services.
- Answered phone calls on a multi-line system, provided matchless customer service, responding to emails within 24 hours, and delivering messages to staff.
- Provide extensive knowledge of 20+ products to customers.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors and customers to receive orders, direct activities, and communicate instructions in regards to the product.
Education
Associate of Science - Human Services
Brookdale Community College
Lincroft, NJ12.2024
Skills
- Microsoft Office
- Customer Service
- Crisis Intervention
- Organizational Skills
- Lead Activities
- Observe Behaviors
- Intakes and Discharges
- Progress Documentation
Timeline
Head Detailer /Assistant to the Manager
Maaco Auto Body
03.2022 - 09.2023
Key Holding Manager - Part-time
The Metal Music Stop
05.2021 - Current
Franny's
Server
05.2021 - 08.2021
Direct Support Professional
Keystone Human Services
10.2020 - 01.2021
Delivery Driver
DoorDash
06.2020 - 05.2021
Treatment Associate
New Hope Integrated Behavioral Healthcare
04.2019 - 11.2019
Administrative Assistant
Harvey's Healthy Formulations
11.2017 - 03.2019
Associate of Science - Human Services
Brookdale Community College
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