Tiffany M. Holder
Cleveland,OH
Summary
Talented Human Resources Manager with expert team leadership, planning and organizational skills built during successful 10+ year career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Talent Acquisition Manager
Greater Cleveland Regional Transit
09.2021 - Current
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Negotiated contracts and managed budget for recruiting expenses.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Talent Acquisition Manager
The MetroHealth System
03.2019 - 07.2020
- Implemented a flexible work schedule and work from home metrics for recruiters during Covid-19.
- Developed diverse talent pipelines, performed proactive candidate research, and partnered with the TA team to develop a sourcing strategy for specific positions.
- Created and utilized advanced analytic solutions to identify areas for TA process improvement.
- Coordinated technical training and personal development classes for staff members.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Liaised between multiple business divisions to improve communications.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
Talent Acquisition Manager
TriMark Orange County
09.2018 - 03.2019
- Developed recruitment strategy Including: employment branding, job posting optimization, recruiting marketing channel development, job board procurement and talent planning.
- Identified and sourced appropriate talent for open roles within the organization.
- Counseled candidates on corporate benefits, salary, and corporate environment.
- Provided recruitment counsel and guidance to hiring managers and senior leadership team with hiring and employment data and retention.
- Developed relationships with third party recruitment agencies and staffing firms and managed the procurement and measurement process.
- Conducted compensation conversations with human resources leadership and hiring managers to foster internal and external equity.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Talent Acquisition Manager
Steak ‘n Shake
03.2015 - 08.2018
- Consulted with Executive Leadership team to determine needs and provide/implement recruitment strategies.
- Sourced active and passive candidates via internet resources (job boards, Linked-in, Facebook), worked with Colleges and Universities and other networking and recruitment strategies to attract appropriate candidates
- Report talent management metrics including cost per hire, retention, time to hire, and open positions weekly.
- Manage staffing meetings with Division Presidents, District Managers, Field Training Managers and Human Resources Business Partners.
- Coach and mentor store managers on proper interviewing and hiring techniques.
- Procured and implemented a new applicant tracking system.
Talent Acquisition Consultant II
Cox Communications, Inc
01.2011 - 03.2015
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Established consistent language and methodology for talent discussions, development, and succession.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
Talent Acquisition Specialist / HR Generalist
Cox Communications
01.2009 - 01.2011
- Full cycle recruiting on-site and virtually for the Northeast Region working with business partners throughout the process to develop strategies and ensure timely placements.
- Partnered with University Career Centers to attract recent and upcoming college graduates for internships and placement.
- Formulated compensation for offers.
- Prepared and delivered job offers, and coordinated transfers across regions and business units for internal candidates.
- Provide documentation for AAP and EEO reports.
- Prepare OFCCP and FCC job requirement files for completion and annual audit needs.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Worked alongside global business leader to deploy new training strategies.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Human Resources Specialist
Alcoa, Inc
04.2007 - 05.2009
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Administered employee benefits programs and assisted with open enrollment.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Executive Recruiter
Minority Executive Search, LLC
01.2005 - 04.2007
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Developed and implemented plans to improve recruitment process.
- Operated and maintained applicant tracking and candidate management systems.
- Negotiated unique compensation packages to attract and close candidates.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Studied job descriptions and qualifications to determine applicant requirements.
- Monitored hiring market and potential executive candidates.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
Bachelor of Arts Degree - Organizational Leadership Management
Cleveland State University
Cleveland, OH05.2014
Skills
- Applicant Tracking Systems: Oracle, MyHR, Talent Reef, Taleo, Arbita, Brassring and PeopleSoft
- Experienced identifying networking groups and social media platforms focused on diversity and minority recruiting to create a diverse candidate pipeline
- Received training in Human Resource operations, Benefits Administration, Payroll and Labor/Employee Relations
- Collective Bargaining Agreements
- Human Resources Department Processes
- Human Resource Information System (HRIS)
- Hiring Trends and Analysis
- Onboarding, Training and Development
- Talent Acquisition Strategies
Certification
Lean Six Sigma Yellow Belt
Frontline Leader Training
Timeline
Talent Acquisition Manager
Greater Cleveland Regional Transit
09.2021 - Current
Talent Acquisition Manager
The MetroHealth System
03.2019 - 07.2020
Talent Acquisition Manager
TriMark Orange County
09.2018 - 03.2019
Talent Acquisition Manager
Steak ‘n Shake
03.2015 - 08.2018
Talent Acquisition Consultant II
Cox Communications, Inc
01.2011 - 03.2015
Talent Acquisition Specialist / HR Generalist
Cox Communications
01.2009 - 01.2011
Human Resources Specialist
Alcoa, Inc
04.2007 - 05.2009
Executive Recruiter
Minority Executive Search, LLC
01.2005 - 04.2007
Bachelor of Arts Degree - Organizational Leadership Management
Cleveland State University
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