Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TIFFANY J BLAIR

Brighton,CO

Summary

Dedicated and detail oriented team member. I have a lot of experience working in fast-paced environments where prioritizing multiple tasks is crucial. I thrive in busy settings and always strive to complete tasks promptly without procrastination. My positive attitude, willingness to help, and eagerness to learn make me a valuable asset to any team.

Overview

11
11
years of professional experience

Work History

Assistant Manager of Operations

EquipmentShare
Fort Lupton, CO
06.2020 - Current
  • Stand In GM - Las Vegas NV, Advanced Solutions
  • 5 direct reports
  • Branch inventory audit: assets, parts, bulk
  • Invoice review, approval / rejection
  • Training Operations
  • Training on Work Orders
  • General managerial duties while on site covering GM role.
  • Assistant Manager
  • 5 direct reports
  • Approval of time sheets
  • Approval of invoices
  • Goal 95% invoicing accuracy
  • Approval of credits
  • Submission to corporate office of Lost/Stolen/Damaged equipment
  • Working with the rental counter to ensure order accuracy
  • Working with sales reps to ensure customer satisfaction.
  • Review of P&L's
  • Approval or rejection of branch transfers throughout the region for Fort Lupton Branch.
  • Leading weekly safety meetings with the branch.
  • Assisting with any other tasks
  • Truck Maintenance Coordinator
  • Responsible for keeping track of maintenance, tires and repairs on a fleet of 21 trucks and trailers.
  • Working closely with 3rd party maintenance providers to schedule repairs and maintenance
  • Responsible for all of the invoicing. (cutting PO's, reviewing invoices, etc)
  • Scheduling maintenance, repairs, tires and crane inspections for a fleet of 12 service trucks
  • Shop Foreman
  • Maintained professionality and efficiency while working closely with leadership.
  • Prioritize machine services and repairs for upcoming rentals
  • Watched over 4 different repair shops
  • Keeping unavailable OEC below 12%
  • Dispatch
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Dispatch for 21 trucks across the state of Colorado, and as far as Gillette WY, Albuquerque NM, Sidney NE, Vernal UT.
  • Special projects, including equipment moves, and swaps. Out of state deliveries.
  • Rental coordinator
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Customer satisfaction specialist
  • Worked successfully with diverse group of coworkers and customers to accomplish goals and address issues related to our products and services.
  • Sales / counter / dispatch liaison
  • The go to person for any issues, including but not limited to: Order and invoicing accuracy, credits, Estimated time of arrival on equipment, Customer concerns, Waiting lists, Equipment hauling, Shipping rates.
  • Handled customer service issues and rectified employee problems.
  • DIA Badging & Escort
  • Trusted with confidential personal information.
  • Completed NON-Movement driver & escort training.
  • Authorized signatory

Sales & Operations Coordinator

Herc Rentals Inc.
Henderson, CO
01.2018 - Current
  • Identifying construction site phases and advising what equipment would be best for the job.
  • Speaking with customers over the phone. Taking detailed reservations for equipment rentals. Providing knowledgeable solutions to customers
  • Answering inquiries and resolving their issues/concerns by asking specific questions regarding the customers job/scope of work.
  • Schedule delivery and pick up of equipment. Dispatching delivery team with effective time management skills and OnTheGo dispatch software.
  • Maximizing additional sales revenue through superior customer service on all existing orders.
  • Generate, process, analyze and review the daily business reports with special attention to invalid PO numbers, overdue dates on equipment rentals, signatures on all contracts,
  • Invoicing accuracy and all fuel consumption & delivery. Supporting all team members including sales, management, delivery, & service members. Office supply orders.
  • Proficient in operations software.
  • Special attention to safety.
  • Operating equipment.

Business Development, Inside Sales, Client Services Manager, Exec Assistant

Aaron Bell International
Denver, CO
04.2014 - 01.2018
  • B2B Cold & Warm calling, C-level executives, Appointment scheduling, Lead tracking/progress/development/qualifying, Act-on marketing, Goldmine CRM, sales script development and execution.
  • Averaging 26.54 appointments per month over the course of 48 months.
  • Recognized customer service excellence.
  • Business development, Inside Sales, Client Services Manager, Exec Assistant

Service Administrator, Inside Sales Representative

Axess Communications
Littleton, CO
12.2012 - 10.2013
  • Recognized Excellence in customer service, Service desk, Trouble shooting, Scheduling, Dispatch, Time Logging, Billing, Invoicing, General office duties, B2B Cold & Warm Calling, C-Level Executives, Appointment tracking & Scheduling, QA Team.

Education

GED -

Thompson Valley High School
2002

Associates Degree - Sales And Marketing Education

Community College of Aurora
Aurora CO

Skills

  • Dispatch
  • B2B
  • Billing
  • Clerical
  • Client Acquisition/retention
  • Customer Service
  • Equipment Operation
  • Inventory
  • Invoicing
  • Operation of heavy equipment
  • Certified fork lift operator
  • Certified aerial lift operator
  • Marketing
  • Quality Control
  • Sales
  • Scheduling
  • Trouble shooting
  • Client rapport
  • Business services support
  • Mentoring and coaching
  • Lead generation
  • Data entry
  • Accounts payable and receivable
  • Cost Analysis and Savings
  • Scheduling and calendar management
  • Training
  • Dispute mediation
  • Operations coordination
  • Administrative support specialist
  • Cold calling expertise
  • Appointment setting
  • Service prioritization
  • New business development

References

Mike Rennon - 801.209.2943

Dean DiPaola - 720.334.2101

Franco Vallebriega - 786-999-3445

Travis Martell - 720-219-4947

Timeline

Assistant Manager of Operations

EquipmentShare
06.2020 - Current

Sales & Operations Coordinator

Herc Rentals Inc.
01.2018 - Current

Business Development, Inside Sales, Client Services Manager, Exec Assistant

Aaron Bell International
04.2014 - 01.2018

Service Administrator, Inside Sales Representative

Axess Communications
12.2012 - 10.2013

GED -

Thompson Valley High School

Associates Degree - Sales And Marketing Education

Community College of Aurora

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TIFFANY J BLAIR