Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

TIFFANY J HARDGES

MONTE VISTA,MI

Summary

I would like to work for a company that will allow me the opportunity to utilize my skills also grow with the company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Mailroom Operator

  • Data Entry
  • Trained co-workers Einstein Program
  • Dispatcher

Customer Service Representative

Call Center For Hire
Detroit, MI
06.2021 - 01.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Home Health Care Aide

Mcguffey Home Health Care
Detroit, MI
07.2018 - 03.2020
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Receptionist / tech support operator/Data Entry Clerk

comcast cable
Detroit, MI
07.1996 - 01.2017
  • 20 Line Switchboard Console
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Developed data entry policies and procedures in compliance with company standards.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Developed and implemented data entry operations.
  • Compared transcribed data with source document to detect and correct errors.
  • Checked for accuracy by verifying data and records.
  • Managed and organized documents for data entry tasks.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

ball high school

GED -

Thirkell
Detroit, MI
01.1994 - 06.1994

Skills

Skills & Abilitiesundefined

Interests

Helping other's in achieving their goal in area's where will it's difficult to achieve on their own

Timeline

Customer Service Representative

Call Center For Hire
06.2021 - 01.2023

Home Health Care Aide

Mcguffey Home Health Care
07.2018 - 03.2020

Receptionist / tech support operator/Data Entry Clerk

comcast cable
07.1996 - 01.2017

GED -

Thirkell
01.1994 - 06.1994

ball high school

Mailroom Operator

Similar Profiles

CREATE PROFILE
TIFFANY J HARDGES