Summary
Overview
Work History
Education
Skills
Certification
Personal Note
Timeline
Generic

Tiffany Jazz Cook

Lexington,KY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Coordinator/Administrative Team Lead

ANC Promotions
03.2019 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed internal operational standards and productivity targets.
  • Compiled training materials for new employees and tracked skill development.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Functioned as key resource within department on administrative matters and independently resolved issues and questions
  • Provided leadership with objective, independent assessments and recommendations for operational policies
  • Maintained interdepartmental relations with other services to accomplish goals
  • Assisted coworkers and staff members with special tasks on daily basis
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Established administrative work procedures to track staff's daily tasks
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Liaised between clients and vendors and maintained effective lines of communication
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols

Senior Technical Support Specialist

Rand McNally
09.2017 - 03.2019
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Prepared references for users by writing clear operating instructions.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.

Operations Supervisor

AppleCare
04.2012 - 09.2017
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Compiled training materials for new employees and tracked skill development through quality assurance.
  • Analyzed department metrics and performance and reported findings to management.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to other members of management to step in to assist with various tasks whenever needed.

Education

High School Diploma -

Tates Creek High School
Lexington, KY
05.2007

Skills

  • Account Management
  • Operations Management
  • Sales Reporting
  • Business Needs Assessment
  • Sales Program Coordination
  • Operating Procedures and Policies
  • Interdepartmental Collaboration
  • Customer Order Management
  • Inventory Management
  • Data Analytics
  • Systems and Software Expertise
  • Shipping and Receiving Oversight

Certification

  • LEAN Manufacturing Training (in progress)
  • Six Sigma Training (in progress)
  • IMB Project Management course
  • Supply Chain Logistics Course
  • Northstar Quality Assurance Training

Personal Note

I have been happily married for five years, have several cats that I love to spoil and have named after various pastries. My favorite pastimes include reading, long drives, cooking, and singing loudly off key to my favorite musicals. I hope to become part of your team!

Timeline

Operations Coordinator/Administrative Team Lead

ANC Promotions
03.2019 - Current

Senior Technical Support Specialist

Rand McNally
09.2017 - 03.2019

Operations Supervisor

AppleCare
04.2012 - 09.2017

High School Diploma -

Tates Creek High School

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Tiffany Jazz Cook