Tiffany Kayla Sebastian
Madison,WI
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
9
9
years of professional experience
Work History
Guest Services Supervisor/Group Sales Coordinator
Hampton Inn & Suites By Hilton
03.2024 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Reviewed upcoming events and planned for expected challenges.
- Developed and implemented promotional strategies to increase occupancy.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Front Office Reservation Supervisor
Kalahari Resorts & Conventions
06.2022 - 03.2024
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
Sundara Inn & Spa
Front Desk Receptionist
07.2022 - 12.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided exceptional service and assistance to guests upon check-in.
Ticketing Specialist
Mt. Olympus Water & Theme Parks
05.2020 - 06.2022
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
Front Desk Night Auditor
AmericInn by Wyndham
08.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored facility security for guest and personnel safety.
F&B Associate - Internship
Buffalo Marriott LECOM Harborcenter
10.2019 - 03.2020
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Food Service Handler
ArmyNavy Burger Inc.
01.2018 - 08.2019
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Housekeeping and Concierge Attendant - Internship
Omni Mt. Washington Resort
09.2016 - 09.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Passenger Service Agent
United Airlines
05.2015 - 09.2016
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
Education
Bachelor of Science - Hospitality And Tourism Management
Lyceum of The Philippines University
Manila, Philippines04-2015
Skills
- Exceptional communication
- Customer Relationship Management
- Conflict Management
- Customer service abilities
- Bilingual in Tagalog and English
- Wine pairing knowledge
- Meal service set up
- Beverage Preparation
- Sanitation Standards
Timeline
Guest Services Supervisor/Group Sales Coordinator
Hampton Inn & Suites By Hilton
03.2024 - Current
Sundara Inn & Spa
Front Desk Receptionist
07.2022 - 12.2022
Front Office Reservation Supervisor
Kalahari Resorts & Conventions
06.2022 - 03.2024
Front Desk Night Auditor
AmericInn by Wyndham
08.2021 - 01.2022
Ticketing Specialist
Mt. Olympus Water & Theme Parks
05.2020 - 06.2022
F&B Associate - Internship
Buffalo Marriott LECOM Harborcenter
10.2019 - 03.2020
Food Service Handler
ArmyNavy Burger Inc.
01.2018 - 08.2019
Housekeeping and Concierge Attendant - Internship
Omni Mt. Washington Resort
09.2016 - 09.2017
Passenger Service Agent
United Airlines
05.2015 - 09.2016
Bachelor of Science - Hospitality And Tourism Management
Lyceum of The Philippines University
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