Tiffany L. Cote

• Completed journal entries, reconciliations, and account analysis to prepare monthly financial documents and general account management.
• Supervised accurate, efficient, and compliant completion of weekly billing.
• Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
• Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
• Worked with external auditors to ensure accurate representation of company's financial position.
• Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction.
• Implemented VanillaDirect and Western Union cash payment systems to provide in-person payment options to members in remote areas.
• Participation in strategic departmental planning to determine how we best serve our members.
• Assist Member Service Representatives with complicated billing scenarios to correct metering and billing errors.
• Trained Representatives on billing adjustments, meter exchanges, photovoltaic systems, billing calendars and rebate programs.
• Pre-bill reporting to check for billing errors prior to statements being sent out.
• Bill redesign working with Senior Billing Administrator.
• Administered Sustainable Solar program for Power Supply.
• Bridged vacancy in Member Equity until position was permanently filled.
• Involved in rate redesign process working with multiple departments in preparing for potential changes.

• Assisting consumers with concerns and complaints, connecting/disconnecting electric service, automatic payments and general billing questions
• Multitasking and prioritization of duties daily between consumer phone calls and monthly tasks
• Run multiple reports every month to maintain consumer accounts, and system maintenance
• Balance member payments and cash register payments every day and prepare for deposit
• Extensive knowledge in iVue billing processes, timelines, procedures, reporting
• Collections
• Researching billing errors and correcting as needed
• Setting up services for new construction for large projects within service territory coordinating with engineering and crews.

Additional Background

• Developed procedural reference documents for consumer service department to use as training guides
• Organized and lead group meeting with member service department to update procedural changes and develop team camaraderie
• Prepared and presented interdepartmental training presentation for several years to existing and incoming Holy Cross Energy employees to educate in departmental function
• Peak Solutions Leadership Development Program.
• Peak Solutions Supervisory Solutions.
• Volunteered for annual member meeting for several years registering members and verifying official attendance counts for quorum.

• Researched property ownership, existing easements, and obtained new utility rights-of-way for CenturyLink (formerly CenturyTel) fiber lines
• Prepared and submitted permit applications and traffic control plans to multiple town, county, state and federal entities
• Worked with independent entities such as Ute Tribe and Union Pacific in obtaining permission to upgrade infrastructure within their territories
• Traveled to many counties throughout Colorado, Utah and Arizona to research properties through local assessor's offices and obtain easements from property owners
• Worked independently and traveled frequently to prepare documents in timely manner and meet tight scheduling requirements for construction crews