Tiffany L Jackson
Summary
Highly successful customer service representative seeks a stable position within a company in order to bridge its members and departments by promoting and enhancing new and existing relationships. Demonstrate strong leadership in customer service, team building, negotiation and organizational management. Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
29
29
years of professional experience
Work History
Client Advisor 1
Seacoast National Bank
2022.04 - Current
- Informed and suggested new banking products to customers.
- Educated clients on financial topics and best practices.
- Helped clients make informed decisions about financial future.
- Provided assistance with balance inquiries
- Assisted with online banking troubleshooting
- Educated customers on loan balances and payment options
Service Agent Call Center Operations
Healthfirst
2018.01 - 2021.08
- Interacting by phone with providers to provide information about insurance coverage and claims
- Research billing, payments and refund inquiries on claims
- Transferring calls from members and providers to appropriate departments
- Interacts with customers to provide information in response to inquiries about plans and coverage
- Actively listen to handle and resolve customer complaints
- Create and confirm medical authorizations
Customer Service Representative
Cardworks
2017.10 - 2018.01
- Handled incoming credit card cardholders calls
- Aided cardholders with account questions, billing transactions
- Assisted customers with credit line increases/decrease inquiries, disputes and account education
- Effectively collaborated with clientele in resolving credit card disputes
- Keyed payments directly into customers accounts
- Documented each customer's account accessed with information provided including results of the call
Auto Lease Consultant
Aerotek/ Fiserv
2017.06 - 2017.10
- Explain and confirm end of lease options for vehicles
- Interact with clients to validate data and pricing pertaining to auto lease
Customer Service Specialist II / Technical Support Representative
Convergys Corporation
2009.10 - 2016.01
- Educate the customer on their cellular phones' features
- Perform data recovery whenever the customer has a software issue
- Effectively resolved issues in an effort to retain the customer
- Assist customers with rate plan changes
- Secure and process payments through the pay by phone system
Senior Tax Advisor II
H & R Block
1995.01 - 2015.02
- Prepare tax returns for small businesses and individuals
- Advise the client of tax credits and allowances available
- Research and consult on various tax matters and offer investment planning
- Managing the opening/closing of the office, balancing cash, recording transactions and bank deposits
Appointment Specialist
Sears Home Improvements
2005.05 - 2009.02
- Scheduled appointments and consultations with the maintenance technician
- Successfully handled 80+ calls per day while maintaining excellent customer service
- Contacted customers and educated them on their maintenance agreement terms
- Recommended extended maintenance agreements prior to current agreements' expiration date
Education
GED -
Seminole Community College
Lake Mary, FL12.1991
Skills
- Customer Service Microsoft Office Detail Oriented
- Data Entry Multi-tasking Problem Solving
- Microsoft Word
- Active Listening
- Customer Relations
- Social Perceptiveness
- Customer Service
- Microsoft Internet Explorer
- Understanding Customer Needs
- Cultural Sensitivity
- Time Management
- Technical Support
- LexisNexis
Timeline
Client Advisor 1
Seacoast National Bank
2022.04 - Current
Service Agent Call Center Operations
Healthfirst
2018.01 - 2021.08
Customer Service Representative
Cardworks
2017.10 - 2018.01
Auto Lease Consultant
Aerotek/ Fiserv
2017.06 - 2017.10
Customer Service Specialist II / Technical Support Representative
Convergys Corporation
2009.10 - 2016.01
Appointment Specialist
Sears Home Improvements
2005.05 - 2009.02
Senior Tax Advisor II
H & R Block
1995.01 - 2015.02
GED -
Seminole Community College
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