Tiffany Jordan
Summary
Results-driven professional with 13 years of experience in management and administrative operations. Adept at overseeing diverse management information systems, coordinating cross-functional teams, and ensuring regulatory compliance to enhance program office effectiveness. Strong leadership skills with a track record of building and sustaining partnerships both within and outside the organization. Known for managing complex, high-priority programs in dynamic, high-pressure environments. Skilled in conducting in-depth analyses, providing technical guidance, and implementing innovative solutions to address system requirements and operational challenges.
Overview
13
13
years of professional experience
Work History
Account Executive
Department of Housing and Urban Development
01.2023 - Current
- Direct large-scale policy projects requiring teamwork to fulfill specified objectives and evaluate program developments.
- Administers full spectrum of personnel management duties encompassing technical oversight and training coordination; manages other assigned functions; autonomously performs intricate advisory roles distinguished by significant depth, breadth, and diversity of program applications..
- Proven ability to establish effective professional working relationships with coworkers, subordinates, high-ranking officials and customers through communication orally and in writing, clearly, concisely, and accurately.
- Provided technical advice and guidance on data processing projects and software issues affecting the program office
Program Assistant
Department of Housing and Urban Development
08.2021 - 01.2023
- Conducted analysis of systems to determine the nature of system requirements and assessed the effectiveness of program delivery to avoid the misuse of assets.
- Develops and implements methods for reporting and developing controls to track and monitor the progress of work.
- Serve as an advisor for the Branch Chief, to provide advice and guidance on matters pertaining to statutory and regulatory requirements and other administrative directives.
- Translate and incorporate program changes into applicable programmatic documents such as sub-regulatory guidance, contracts, brochures, etc.
Administrative Specialist
Valdosta State University
03.2019 - 03.2021
- Acted as Subject Matter Expert in discussions, meetings, and conferences with administrative and technical personnel, providing specialized insights and supporting cross-functional collaborations.
- Develop and implement data processing methods and techniques which are utilized in management information activities.
- Conducted financial analysis on department budgets and grants, leveraging spreadsheet software for data evaluation to ensure fiscal responsibility.
- Organized and coordinated departmental programming activities, ensuring seamless event execution and alignment with departmental goals.
- Supported the Director in training sessions and prepared and presented detailed departmental reports.
- Assisted with departmental hiring and employee oversight, contributing to effective talent management.
- Maintained the departmental website, ensuring timely updates and accessibility.
- Led committee for departmental scholarships, overseeing application processes, marketing, and distribution.
Office Manager
Lifetime Counseling and Management Services
05.2018 - 03.2019
- Monitor and evaluate changes and trends in large private or public health insurance programs related to health insurance and other benefit programs.
- Develop policies and guidance for office procedures
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Coordinates treatment with primary care physicians and psychiatrist
- Assumes billing and coding responsibility, credentialing with medical insurance companies for network services
- Provide solutions to any relative problems of clients
Substitute Teacher
Valdosta City Schools
01.2017 - 05.2018
- Direct classroom, accomplish curriculum objectives and goals outlined in lesson plans
- Modify teaching styles to fit learning styles of various students
- Maintain well-managed classrooms and positive learning environments
- Comply with all procedures, guidelines, and policies at all times
- Maintain professional attitude in all manner of conduct with students, faculty, and parents, including a commitment to confidentiality.
Secretary
Voice of Victory Worship Center
12.2013 - 12.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and financial data.
- Streamlined church operations and provided assistance to staff
- Established and maintained member directory
Security Forces
United States Air Force
01.2012 - 11.2016
- Expertise in developing, analyzing, and evaluating security programs to meet mission requirements.
- Called upon to provide oversight and guidance to commanders in establishing and operating internal security programs and supervise and train other security forces personnel
- Built and operated scheduling that protected over 5 million dollars of military assets
- Trained in operation of over 8 different weapons
- Maintains knowledge of mastery of security specialization and administration programs, and required security training concepts, programs, procedures, and practices
- Protect Air Force personnel, resources, nuclear or conventional weapons from hostile forces
- Maintains knowledge of security policy requirements to function as technical authorities in assignments requiring the application of theories and development to security problems
- Perform life-saving procedures when acting as first-responders to an accident or disaster situation
Education
BA - Project Management
University of Arizona Global Campus
12-2025
AA - Early Childhood Education
Georgia Military College
01.2016
Skills
- Data Systems: Database design, systems of record, data dashboards
- Reporting & Documentation: Analytical reporting, fact-gathering, memoranda writing
- Business Intelligence Tools: Salesforce, Excel, Power BI
- Staff Management: Recruitment & supervising
- Financial Analysis: Budget evaluation, and financial reporting and policies
Timeline
Account Executive
Department of Housing and Urban Development
01.2023 - Current
Program Assistant
Department of Housing and Urban Development
08.2021 - 01.2023
Administrative Specialist
Valdosta State University
03.2019 - 03.2021
Office Manager
Lifetime Counseling and Management Services
05.2018 - 03.2019
Substitute Teacher
Valdosta City Schools
01.2017 - 05.2018
Secretary
Voice of Victory Worship Center
12.2013 - 12.2016
Security Forces
United States Air Force
01.2012 - 11.2016
AA - Early Childhood Education
Georgia Military College
BA - Project Management
University of Arizona Global Campus
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