TIFFANY L. ROWE
Customer Service Representative
MADISON,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
APPOINTMENT SETTER/CSR
Jimmy Johnson With American Income Life Insurance
DULUTH, GA
08.2022 - 01.2023
- I was hired by Jimmy Johnson (Insurance Agent); who works for American Income Life Insurance Co. (AIL); to work thru Mr. Johnson's Lead Pool 6 days a week; setting up Zoom Meeting between the Lead & Agent.
- Called 300-500 Leads Daily.
- Utilized my Customer Service Skills as well as my telephone etiquite.
- Only reason I am looking for a new job position mainly deals with Pay. I need a regular paying position recieving pay every week/bi-weekly with guarenteed pay for the hours I put in.
CUSTOMER SERVICE REPRESENTATIVE
JIM WILLIS & ASSOCIATES
Eatonton, , Georgia
03.2020 - 11.2021
- Organized and maintained electronic policyholders records
- Reviewed and Verified Information on Insurance Policies per customer’s request as well at the request of lienholders and mortgage companies
- Conducted Collections on past-due accounts; trying to make sure our clients policy doesn’t get cancelled Bc of non-payment
- Per requested by clients I would cancel there policies and and faxed/emailed proof of cancellation to the policyholder as well as to there new Insurance Companies
- Provided efficient processing of clients policies; such as; status & coverage changes
- Gathered & reported telephone based applicant information to write new policies as well as re-rating auto and homeowner policies trying to save our clients more money
- Per requested I made changes to our clients Auto & Homeowners policies as requested
- Wrote new Auto Policies for new/existing clients; making sure the monthly premium is affordable with the specific coverage needed & having them sign all necessary paperwork to get their new policies issued
- Printed out Insurance Cards, Binders, and Declaration Pages per request
- Maintained online client database and office files; and performed miscellaneous job related duties assigned
- Right before I was informed that we were going out of business; I completed my Property & Casualty Education requirements and I also had passed the State Exam to become a Property & Casualty Insurance Agent.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- After being let go; I received Unemployment Benefits for almost a year.
CUSTOMER SERVICE REPRESENTATIVE/BRANCH MANAGER
LABOR FINDERS
Dublin, Georgia
09.2018 - 03.2020
- I started off as a Customer Service Representative in this brand new office in Dublin; after my 3rd week or so they fired the acting Branch Manager so for several months I had to step up and be both CSR & unofficially Branch Manager running the office on my own with my direct supervisor on call where she was working from the Main Branch in Macon, Ga.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Supervised 50-150 Temporary Workers & provided excellent customer service to my employees as well as the Companies we provided employees for.
- Once we found me an assistant (New CSR); I was officially promoted to Branch
- Manager(officially); so I ran the Dublin office from the get go where I had to recruit new temporary staff and me conducting sales to obtain more companies for my workers could have more work in various areas(like clerical, construction, warehouse jobs)
- Managed & operated a matrix of skilled candidates for future placements
- Precisely followed all steps of the hiring process including, but not limited to, ensuring completion of New Hire Application on our in house online Application Process on several computers we provided for new applicants; performing background checks
- Prepared & implemented marketing strategies for business development & lead generation
- Effectively developed and maintained business relations new & old by through means of communication by phone, via email, & business meetings with our business clients that provided the jobs for my workers
- Managed recruits and our book of business
- I would often act as mediator between our workers and the & the company of ours they were working for
- Reviewed applications, resumes, & recruited candidates based on their resumes & applications, past employment history & skills they have acquired as well as any
- Certifications they have received & place them in positions based on those facts
- Some of our opened positions were for skilled Labor (like electrician.ect
- So I would have to post these jobs on numerous online sites,(Indeed, our Company Website,
- Facebook, ect.) trying to find the right fit between my worker & what that specific co
- Is requesting
- Maintained proper documentation of Worker’s Compensation reports, unemployment forms, attending workers comp
- Appeals, conducted training for new assistants &
- Certifications, I9 Authorizations, & Worksite Safety Inspection on a regular basis to maintain the safety of our workers
- Managed a database of prospective New Business contacts for prospective clients using Email, cold calls, drop by visits, & mailers to keep our branch new Dublin Branch office top of mind ; effectively recruited new business thru internet research of new businesses; referrals; internal database, cold calling, networking & other strategies
- I also ordered and maintained all office supplies and needs.
CUSTOMER SERVICE REPRESENTATIVE
JIM WILLIS & ASSOCIATES
Eatonton, Georgia
03.1998 - 04.2002
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Helped our Clients' make changes to their policies. For Ex: When our client decides to buy new vehicle or trades their old one in and finance a new one; it was my job to make the changes on their policies as well as sending any necessary and requested documents to the client, dealership, and/or Leinholer.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - EDUCATION
GEORGIA MILITARY COLLEGE
MILLEDGEVILLE, GA 01.2002 - 06.2004
Skills
Wordundefined
Timeline
APPOINTMENT SETTER/CSR
Jimmy Johnson With American Income Life Insurance
08.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
JIM WILLIS & ASSOCIATES
03.2020 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE/BRANCH MANAGER
LABOR FINDERS
09.2018 - 03.2020
Associate of Science - EDUCATION
GEORGIA MILITARY COLLEGE
01.2002 - 06.2004
CUSTOMER SERVICE REPRESENTATIVE
JIM WILLIS & ASSOCIATES
03.1998 - 04.2002
Similar Profiles
Ireland SirniIreland Sirni
Sales Manager at American Income/National Income Life InsuranceSales Manager at American Income/National Income Life Insurance
Robert LorigRobert Lorig
Benefits Specialist at Globe Life - American Income Life InsuranceBenefits Specialist at Globe Life - American Income Life Insurance
Chris JasonChris Jason
Senior Manager at American Income Life Insurance CompanySenior Manager at American Income Life Insurance Company
Derrick GreenDerrick Green
Independent Contractor at Self-EmployedIndependent Contractor at Self-Employed
Charles LewisCharles Lewis
Cafe Manager at Fonte BarCafe Manager at Fonte Bar