Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Lanigan

Sacramento,CA

Summary

Organized and dependable professional successful at managing multiple priorities with positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Salon Manager

Gifted Wigs
12.2017 - Current
  • Trained employees in excellent customer service practices
  • Managed budget, sales monitoring, and expenditure control
  • Handled incoming calls, appointments, and recommendation of new trends
  • Created and promoted weekly advertisements, boosting customer satisfaction
  • Managed daily salon operations, including staff scheduling and inventory management
  • Developed marketing strategies to attract new clients through social media and events
  • Mentored and trained staff, ensuring industry regulations and hygiene standards compliance
  • Prepared bank deposits, handled business sales, and motivated employees to perform daily functions

Operations Assistant

Cycle Gear Inc.
11.2013 - 01.2015
  • Provided customer service and managed incoming calls
  • Purchased supplies and maintained data, including working with vendors and reconciling invoices
  • Established effective communication channels between departments, and mediated contracts with outside providers
  • Tracked and documented company equipment, tools, and expenditures for sales data and forecasting needs
  • Managed operations reports, purchasing reconciliations, and facilitated vendor relations

Corporate Travel Coordinator

Cycle Gear Inc.
01.2015 - 01.2016
  • Efficiently managed travel bookings, accommodations, and itinerary changes
  • Streamlined corporate travel processes to optimize efficiency and cost savings
  • Negotiated favorable rates with airlines, hotels, and transportation providers
  • Developed customized travel plans for executive-level employees and coordinated group travel arrangements
  • Maintained detailed records of corporate travel expenses for accurate financial reporting

Education

COSMETOLOGY CERTIFICATE -

BLAKE AUSTIN
01.2018

HIGH SCHOOL DIPLOMA -

MIDWEST CITY HS
01.2006

Skills

  • Thrives in challenging, multi-tasking environments
  • Strong interpersonal and communication skills, both verbal and over the phone
  • Proficient in critical thinking, decision making, and problem-solving
  • Excellent customer service abilities, including appointment scheduling, paperwork processing, complaint resolution, and more
  • Proficient in Microsoft Office Suites and various account management software
  • Experienced in call management, problem-solving, and technical aptitude

Timeline

Salon Manager

Gifted Wigs
12.2017 - Current

Corporate Travel Coordinator

Cycle Gear Inc.
01.2015 - 01.2016

Operations Assistant

Cycle Gear Inc.
11.2013 - 01.2015

COSMETOLOGY CERTIFICATE -

BLAKE AUSTIN

HIGH SCHOOL DIPLOMA -

MIDWEST CITY HS

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Tiffany Lanigan