Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany M Hendrix

Magnolia,TX

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. With many years 25+ in customer service, I have many skills in settling customer disputes and customer retention.

Overview

33
33
years of professional experience

Work History

Administrative Assistant / Accounts Receivable

Belknap Concrete
03.2023 - Current
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Creation of all new Project files for our Project Managers, helping set up all required documents
  • Created AIA progress billing forms for all projects with the withholding of retainage and sending of progress payment waivers
  • Handle all close out documents for our customers when projects end
  • Bill all retainage to customer at the end of each project
  • Handle all change orders that come in on all projects by billing the extra costs and billing to customer through AIA progress billing
  • Notarize and sign all contracts, waivers, progress billing and close out documents.
  • Produce all new COI requests for new and established customers on all projects
  • Daily calculations, monitoring and submission of all weekly worked hours for HR of our field workers while inputting the hours on the appropriate project
  • Handle all Certified payroll for Government projects and any and all required Certified Payroll Projects
  • Calculate, monitor and schedule any and all vacation, sick, and or PTO for our Field Guys
  • Collections by calling and or emailing our customers directly to collect all monies owed.
  • Drafting and mailing out all Statements 1st, 2nd Notices and liens on customers for past due payments
  • Drafting od retainage demand letters for complete projects.
  • Obtain Bond information on our Government School & University projects to ensure timely payments.
  • Scheduling of projects by th needs of our customers and with the help of our Project Managers
  • Bill all invoices in our customer preferred portals, such as Pro Core, Spectrum and GC-Pay

Dispatcher / Marketing / Office Coordinator / Bookkeeper

Conroe Plumbing and Supply, LLC
06.2017 - 01.2023
  • Created all customer service invoices and estimates utilizing Quick Books
  • Answered and dispatched all calls coming into the business (20 - 30 service calls per day sometimes more)
  • Resolved customer concerns and scheduling issues
  • Managed daily deposits utilizing Quick Books, and online Chase deposits, monthly credit card payments from customers, collections, A/R & A/P
  • Assisted CPA with any sales tax, 941 tax and State audits
  • Ordering / stocking office with supplies
  • Negotiating NTE amounts with facilities management companies, making sure information in customer IVR system is correct daily
  • Creating and updating of website, tracking customer feedback / customer service, meeting with new potential customers to obtain additional business
  • Maintain / update company profile on all facilities maintenance customer websites monthly
  • Special Projects Coordinator worked with subcontractors for remodel projects; Commercial/Residential by ordering material and scheduling with our customers on estimated start and finish of project
  • Helped customers with budgeting their projects and assisted with getting them the best prices on materials from vendors and online

Office Manager / Office Administrator

Tech-Field Services
01.2013 - 01.2017
  • Answered all phones, greeting, tracking visitors through the company sign-in procedures and badge distribution
  • Processing incoming and outgoing daily mail
  • Coordinated all travel arrangements for Sales Reps, Managers, International employees/visitors, and Field Technicians, utilising company the online contracted travel agent for airfare, hotel, and auto rental
  • Managed the setting up of new Shop, Field (Off-site customer’s) and Onsite training Projects
  • Computed inventory and non-inventory items for each shop and field projects as needed in FSA
  • Creation of Field tickets in FSA and enter field service days, hotel, mileage, and other items weekly for the invoicing of customers
  • Calculated all daily shop and field employees’ direct hours to matching Project and for non-billable internal cost Projects in AX
  • Assist in month end reporting procedures and monthly expense reports
  • Setting up all new project files and maintain all correct project paperwork to upload into the system for end of month review
  • Matching AP Invoices to PO’s and packing slips, code Vendor ID and submit for approval, by creating weekly AP invoice batch to send to
  • Office and enter in AX system
  • Made all corrections on ADP e-Time of missed punches and entering vacation and or personal time used by employees’, calculating all time at the end of each pay period to turn into HR manager
  • Set up of all new employees on ADP Time clock using fingerprint system
  • Maintaining all aspects of the office, ordering office supplies, coordinate scheduling for landscaping, pest control and office cleaning
  • Coordinated use of conference room for meetings, organised lunches, set up mandatory training and safety class for all in house and out of town Management / Employees

Office Manager / Office Coordinator / Marketing / Field Sales / Project Coordinator

Daniels Plumbing Co., Inc.
01.2004 - 01.2012
  • Answered all phones calls, set up service schedules and dispatched service calls (25 – 35) service calls per day sometimes more) to Technicians
  • Resolved all customer inquiries, concerns, payments, guidance, and scheduling
  • Simplified a weekly payment system by utilizing the company credit card to all vendors, so that the owner’s account / credit was never overextended
  • Implemented a PO system with our vendors to better track materials being purchased on the company account by the companies Technicians/Plumbers
  • Handled all aspects of payroll figuring weekly hours, utilizing the company Teletrac system, submitting 941 tax payments online weekly
  • Provided back up support to the company CPA by calculating the totals of commercial sales tax invoices and residential sales tax, by making monthly sales tax payments to the State Comptroller through their online portal
  • Complied all documentation and assisted CPA with state audits
  • Responsible for creating and making all bank deposits
  • Maintained all ads posted for open positions within the company, interviewed and screened applicants
  • Created and Implemented company policies and vacation rules in the form of a handbook
  • Set up permits and inspections and called / setup Texas 811 on underground projects
  • Negotiated pricing with vendors on small and large plumbing projects that called for non-inventory material needed for scheduled jobs to get the best value for the companies’ / owner’s money
  • Special Projects coordinator worked with subcontractors for remodel projects; Commercial/Residential by ordering material and scheduling with our customer on estimated start and finish of project
  • Orchestrated a coding system to schedule and track all jobs, material, equipment rentals and labor to cut down on unnecessary expenses
  • Deployed a direct contact sales / networking plan targeting commercial customer which included myself, setting up and meeting with restaurant managers, HOA’s, property management companies, etc
  • To introduce the company and obtain new business
  • Launched a marketing campaign targeting residential customers by utilizing purchased addresses and creating company post cards and sending mass mail outs introducing potential new customers in our service area
  • Increased existing customer retention by following up and sending out thank emails and or cards, coupons, referral incentives and specials
  • Capitalized on the opportunity of displaying the company to a large group of potential new customers by renting a booth at several local trade home shows
  • Coordinated and applied networking by handing out marketing material and displaying new and energy efficient plumbing appliances
  • Assisted the owner of the company Mike Daniels by making sure his personal bills were paid and on time

Team Leader | Assistant Manager | New Hire Trainer for Production & Research Departments | Lead Expediting of Records Intake

Guyton Document Services
01.1992 - 01.2004
  • Company Overview: Guyton Document Services, was mainly hired by the Defense Attorney’s overseeing the Lawsuits of and defending the Big Corporations at the time
  • Guyton Document Services was rewarded cases such as the Breast Implant Cases, Asbestos, and The Diet Pills -Phen Phen cases
  • Responsible for putting all pertinent records together along with the notices in a formal manner
  • Making sure to proof read any and all records before presenting the final professional presentation of legal documents to both sides Defense and Plaintiff Attorney's along with filing the records with the courts
  • I then moved up to the expediting department, where I helped the established teams meet their quotas of calling on facilities like hospitals and Dr.s offices to get the subpoenaed records into our office and scheduling our courier's to pick the records up on a daily basis
  • We were very careful in how we obtained these records by following the Governed Guidelines and Procedures set fourth by HIPPA Laws to protect all citizens personal /private records such as medical, psychiatric and financial records
  • My next position with the company was the research department, I was responsible for reading through the already subpoenaed medical records, employment record's, bank statements etc., to make sure our clients didn't miss any unlisted Dr's, clinics, hospital, etc records and a lot of times there were overlooked or forgotten about pertinent information either not listed or forgotten about by their clients
  • Records that were pertinent to their cases
  • Once I found and contacted these facilities I contacted our client (The Attorney's) to ask if they wanted these records subpoenaed as well
  • My final position there was being promoted to Team Leader of Research and trained all other staff / employees in the research department how to think outside the box when doing research by looking closer into instances of misspelled names, calling other Dr.s in that building to see if they knew of a particular Dr they couldn't locate maybe because they were no longer in practice and or moved
  • I never had a case come across my desk or team's desk where we didn't locate pertinent records our clients needed...I eventually was the go to person for all department Managers that needed help because I made it my mission to learn and work in every department in the firm
  • The owners eventually sold the business and I moved on to another venture
  • I must say without hesitation, this job by far is still to this day the one I enjoyed the most because of the wealth of knowledge, information and learning experience I was able to obtain
  • It has helped me with other positions I have held to date
  • Guyton Document Services, was mainly hired by the Defense Attorney’s overseeing the Lawsuits of and defending the Big Corporations at the time
  • Guyton Document Services was rewarded cases such as the Breast Implant Cases, Asbestos and The Diet Pills -Phen cases

Education

High School Diploma -

Elsik High School
Alief, TX

Skills

  • Dispute resolution
  • Deadline driven
  • Invoice processing
  • Document management
  • Data entry proficiency
  • Strong organisation
  • Payment tracking
  • Expense tracking
  • Data inputting
  • Tax preparation
  • Vendor tracking
  • Bank reconciliation
  • Bookkeeping support
  • Accounts receivable management
  • Accounts payable management
  • Payroll processing

Timeline

Administrative Assistant / Accounts Receivable

Belknap Concrete
03.2023 - Current

Dispatcher / Marketing / Office Coordinator / Bookkeeper

Conroe Plumbing and Supply, LLC
06.2017 - 01.2023

Office Manager / Office Administrator

Tech-Field Services
01.2013 - 01.2017

Office Manager / Office Coordinator / Marketing / Field Sales / Project Coordinator

Daniels Plumbing Co., Inc.
01.2004 - 01.2012

Team Leader | Assistant Manager | New Hire Trainer for Production & Research Departments | Lead Expediting of Records Intake

Guyton Document Services
01.1992 - 01.2004

High School Diploma -

Elsik High School
Tiffany M Hendrix