Tiffany M Lee
Bel Air,MD
Summary
Successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Subrogation Paralegal
Chester Law Group
03.2018 - Current
- Assist in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Collaborate with attorneys to develop strategies for each case.
- Research and obtain liens for personal injury cases in an effective and efficient manner
- Liens include: health insurance, short term disability, long term disability and auto medical payments
- Analyzing client liens and bills to ensure accuracy
- Dispute billing errors with providers
- Training various employees on SOP’s
- Creating and implementing new SOP's and work flows for increased efficiency across the subrogation department
- Research statutes, decisions, legal articles, and codes.
General Manager
Witness Management
07.2014 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Ensure customer satisfaction by consistent delivery of both product and service, while simultaneously controlling costs and expenses to achieve the hotel's financial objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Coordinator
Concord Hotels /Courtyard
02.2012 - 06.2014
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Improved productivity by increasing customer communication and responding to feedback.
- Maintained long-term relationships with high net-worth clients.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
Education
Masters - Health Informatics
Kent State University
Kent, OH2022
Bachelor Degree - Business
Mount Aloysius College
Cresson, Pa2016
Skills
- Customer Relationship Management
- Case Management
- Microsoft Applications
- Federal Guidelines
- Troubleshooting Complex Problems
- Identifying Client Goals
- Healthcare Terminology
- Data Collection
- Project Management
- Documenting
- Risk Management
- Performance Improvement
Accomplishments
- Supervised team of 30 staff members.
- Achieved settlement of $750,000 case by completing subrogation SOP in record time with accuracy and efficiency.
- Collaborated with team of 20 in the development of a hotel remodel.
- Completed Bachelors and Masters degree while working full-time.
Timeline
Subrogation Paralegal
Chester Law Group
03.2018 - Current
General Manager
Witness Management
07.2014 - 02.2018
Sales Coordinator
Concord Hotels /Courtyard
02.2012 - 06.2014
Masters - Health Informatics
Kent State University
Bachelor Degree - Business
Mount Aloysius College
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