Tiffany M. Osborne
Tacoma,WA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Staffing Coordinator
Park Rose Care Center
Tacoma, WA
08.2019 - 05.2022
- Interviewed, hired and mentored over 50+ new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.Schedule all nursing staff according to current census
- Complete daily nursing staff postings
- Update and audit all OBRA and credentials
- Verify actual hours worked via Kronos
- Complete monthly and daily schedules
- Track attendance including tardiness, callout's, and missed lunches
IHC Supervisor
KWA Homecare
Tacoma, WA
04.2015 - 08.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas. Complete hiring process for caregivers
- Conducted intake process for clients
- Supervised, staffed, and managed client files
- Effectively communicated with case managers, clients, and caregivers
- Processed payroll for 70+ clients using Clear Care and Home Trak
Individual Provider
Pierce County Aging And Disability
Tacoma, WA
09.2018 - 02.2019
- Liaised with key accounts to deliver targeted administrative household support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
Education
Bachelor of Arts - Business Administration Management
University Of Washington
Tacoma, WA06.2022
High School Diploma -
R A Long High School
Longview, WA06.2008
Skills
- Timely and professional assistance to clients
- Dependable and contributing team player
- Highly effective verbal and written communication skills
- Proven ability to organize and maintain documents and information
- Proficient with Microsoft Office Suite
- Employee Performance Management System
- In-Person and Telephone Interviewing
- Employee Timesheet Processing
- Employee Hiring
- Employee Orientation
- Time Tracking and Payroll Administration
Timeline
Staffing Coordinator
Park Rose Care Center
08.2019 - 05.2022
Individual Provider
Pierce County Aging And Disability
09.2018 - 02.2019
IHC Supervisor
KWA Homecare
04.2015 - 08.2019
Bachelor of Arts - Business Administration Management
University Of Washington
High School Diploma -
R A Long High School
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