Tiffany Marie Young
High Point,North Carolina
Summary
Experienced healthcare professional specializing in patient financial services and registration seeking a challenging role in a healthcare facility. Skilled in delivering exceptional patient care and improving operational efficiency.
Overview
18
18
years of professional experience
Work History
ASSISTANT MANAGER, PATIENT ACCOUNTS
Atrium Health
Winston Salem, NC
05.2023 - Current
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborates with physicians and other healthcare providers to resolve complex billing issues.
- Leveraged data analysis tool to inform strategic decision-making processes.
- Ensures compliance with regulatory requirements and implemented necessary changes with the department.
INTERIM PATIENT ACCESS SUPERVISOR
Cone Health System
Greensboro, NC
01.2023 - 05.2023
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
PATIENT ACCESS TEAM LEAD
Cone Health System
High Point, NC
04.2022 - 05.2023
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
Medical Front Office Coordinator
Cone Health System
High Point, NC
01.2021 - 04.2022
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
PATIENT ACCESS SPECIALIST
Wake Forest Baptist Health
High Point, NC
11.2006 - 12.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
Master of Science - Healthcare Administration
Winston Salem State University
Winston-Salem, NCBachelor of Science - Social Science And Behavioral Health
North Carolina Central University
Durham, NCSkills
- Epic proficiency
- Medical Billing Expertise
- Revenue Cycle Management
- Team Collaboration
Timeline
ASSISTANT MANAGER, PATIENT ACCOUNTS
Atrium Health
05.2023 - Current
INTERIM PATIENT ACCESS SUPERVISOR
Cone Health System
01.2023 - 05.2023
PATIENT ACCESS TEAM LEAD
Cone Health System
04.2022 - 05.2023
Medical Front Office Coordinator
Cone Health System
01.2021 - 04.2022
PATIENT ACCESS SPECIALIST
Wake Forest Baptist Health
11.2006 - 12.2020
Master of Science - Healthcare Administration
Winston Salem State University
Bachelor of Science - Social Science And Behavioral Health
North Carolina Central University