Tiffany McGraw

Account Interaction: Manage a portfolio of key accounts, such as QVC, Walmart, Cracker Barrel, and Target; building and maintaining strong client relationships to ensure customer satisfaction and loyalty.

Business Development: Identify and pursue new business prospects, targeting key clients in the shipping industry to expand the company's customer base.

Project Management:

· Plan, execute, and oversee projects from inception to completion, ensuring alignment with business objections and client requirements.

· Develop detailed project plans, timelines, budgets, risk assessments, and resource allocation.

· Monitor project progress, track milestones, and implement corrective actions as needed to keep projects on schedule and within budget.

· Coordinate and communicate with internal and external teams, ensuring transparency and alignment throughout the project lifecycle.

· Prepare and present project status reports, highlighting key achievements, challenges, and next steps to executive leadership.

Client Retention: Developed and maintained strong client relationships by providing personalized support, addressing needs, and offering tailored product recommendations. Implemented follow-up strategies to ensure customer satisfaction, leading to increased repeat business and long-term client retention.

• Responsible for a $5 million revenue growth per quarter.
• Develop strategies and solutions to maximize revenue growth by calling on multiple regional accounts.
• Grow and maintain a healthy pipeline by utilizing various prospecting strategies.
• Cultivate strong relationships with key decision-makers.
• Expand, maintain, and manage multiple key account relationships by developing solutions that meet cost and service objectives.
• Prepare and conduct presentations on the value of using DHL e-commerce, through introduction presentations, customer business reviews, and pricing proposals/presentations.
• Establish cross-business unit relationships.
• Utilize a team approach with Solutions Engineers, Client Relationship managers, and Implementation managers to establish support and onboard new customers to DHL eCommerce.
• Research and address customer complaints, concerns, and needs, responding with appropriate solutions to earn customer satisfaction and loyalty.
• Constantly work on improving my skills and quality of selling by taking advantage of joint selling opportunities and training.

• Grew and managed an assigned territory by maintaining a healthy pipeline and achieving a sales goal of $4+ million in revenue per year from small to mid-sized customers.
• Developed and maintained strong relationships with executive-level key decision-makers, to increase profit.
• Created effective prospecting strategies to meet and exceed required sales goals.
• Developed new business and grew revenue by identifying potential new customers, conducting background research on potential customers, discussing the customer's shipping needs with decision makers and other appropriate customer representatives, analyzing customer needs, and developing and implementing solutions
• Operated in the capacity of company liaison for resolving billing and service discrepancies, technical issues, international processes, and freight through partnerships with various cross-functional teams.
• Negotiated contract terms, conditions, and pricing through sales analysis and discounted pricing.
• Prepared and presented pricing proposals, customer business review presentations, and WebEx meetings, to finalize customer onboarding and retention.

• Recruited potential student body for the college.
• Exceeded monthly recruitment goals through warm and cold calling local businesses and high schools.
• Analyzed reports to make enrollment projections and forecasts, targeted at 100% headcount.
• Performed 100+ face-to-face and phone interviews monthly.
• Attended 20 monthly career and college fairs to recruit potential students.
• Maintained a pipeline of 150 applicants for upcoming start dates.
• Leveraged social media to recruit potential students.