Tiffany Michele Langley

*Assist in managing day-to-day store operations, including opening and closing procedures, cash management, and inventory control.

*Support the Store Manager in achieving sales targets by implementing effective sales techniques and customer service standards.

*Supervise a team of employees, providing coaching and feedback to enhance performance and productivity.

*Organize in-store events and promotions to drive traffic and increase sales.

*Support all aspects of store operations, including customer service, marketing, merchandising, inventory, and store safety.

*Train and supervise store staff, delegating assignments, and evaluating work performance.

*Contact existing customers, developing new sales leads.

*Perform Accounts Receivable functions.

*Manage inventory, replenishing stock as needed.

*Resolve customer complaints.

Notable Achievements:

*Increased sales by 10%, revamping merchandising standards.

*Coached employees to increased performance levels.

Department Manager Administration Customer Service

*Oversaw and trained all Customer Service Associate across departments. tracked inventory and communicated with vendors/buyers.

*Utilized Kronos timekeeping system to perform daily administrative tasks, including daily approvals, time off requests, mispunches, creating and printing off weekly schedules, editing corporate schedules, monitoring holiday/vacation usage, and closing out payroll.

*Managed Customer Service Associates, creating employee schedules and evaluating performances annually.

*Created sales strategies.

*Ensured adherence to company policies and standards.

*Performed daily bank deposits.

*Trained Customer Service Associates, delegating tasks and maintaining a safe and secure environment.