Tiffany N. Alexander
LaPlata,MD
Summary
Personable administrative/ property managment professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Distributed Energy Resource Specialist
Southern Maryland Electric Cooperative (SMECO)
Hughesville, MD
02.2024 - Current
- Coordinate solar interconnection inspections with Meters Dept
- Email/ mail customer interconnection paperwork
- Assist solar vendors with project management
- Review site plan/ one line design drawings
- Provide exceptional customer service
- Process solar interconnection applications
- Maintain positive vendor relations
- Act as a liaison between solar vendors & in house Engineering department
- Maintain accurate record of customer solar address transfers
- Respond effectively to sensitive inquiries or complaints.
- Develop administrative processes to achieve organizational objectives and improve office efficiency.
- Monitor email and phone communication to provide prompt responses
and solutions. - Communicate with customer/ members upon application completion to answer final
questions. - Manage Electric Vehicle (EV) charging programs enrollments
- Conduct pre construction site visits for public EV charging stations
- Answer public general EV programs questions
- Assist with weekly/ Monthly PSC reporting
- Update/ wright new business process
- Attend weekly EV programs meetings via Teams Meetings
Administrative Assistant
Southern Maryland Electric Cooperative, SMECO
Hughesville, MD
02.2019 - 02.2024
- Coordinate inspections with Meters Dept
- Email/ mail customer interconnection paperwork
- Assist with project management
- Review site plan/ one line design drawings
- Provide exceptional customer service
- Process solar interconnection applications
- Maintain positive vendor relations
- Act as a liaison between solar vendors & in house Engineering department
- Maintain accurate record of customer solar address transfers
- Respond effectively to sensitive inquiries or complaints.
- Develop administrative processes to achieve organizational objectives and improve office efficiency.
- Monitor email and phone communication to provide prompt responses and solutions.
- Communicate with customers upon service completion to answer final questions and determine level of customer satisfaction.
Administrative Assistant
ManPower Temp Staffing - Southern Maryland Electric Cooperative, SMECO
Hughesville, MD
10.2018 - 02.2019
- Coordinate inspections with Meters Dept
- Email/ mail customer interconnection paperwork
- Review site plan/ one line design drawings
- Provide exceptional customer service
- Process solar interconnection applications
- Maintain positive vendor relations
- Act as a liaison between solar vendors & in house Engineering department
- Maintain accurate record of customer solar address transfers
- Respond effectively to sensitive inquiries or complaints.
- Maintain accurate department and customer records.
Service Coordinator
Lincoln Military Housing
Patuxant, MD
03.2017 - 05.2017
- Supervise a maintenance staff of 9
- Place military houses on/off line for leaseup
- Schedule all vacant houses for make-ready status
- Walk vacant houses
- Order maintenance supplies
- Daily/weekly/monthly corporate financial reporting
- Provided timely feedback to management on service failures and customer concerns.
- Delegated work to staff, setting priorities and goals.
- Liaised between client and technician to keep parties fully informed.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
Administrative Associate
Charles County Department of Utilities
La Plata, MD
03.2014 - 12.2016
- Book man hours/ material costs/ vehicles/ equipment costs in INFOR for the Line Maintenance department
- Enter meter installations in AS400
- Assist haulers with tickets from the scale
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Receive & allocate emails to the appropriate department recipients
- Provide excellent customer service
- Schedule appointments for water turn on/off
- Direct calls to the appropriate departments
- Create work orders in INFOR
- Prepare Utilities department weekly employee time cards, Manage key system
- Resident/ vendor relations
- Manage annual maintenance budget
- Create/ close work orders
- Manage & assign all water intrusion tickets
- Create PO's
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Front Desk Associate
Chutes International Manufacturing
White Plains, MD
09.2013 - 09.2014
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Assistant Property Manager
Hillside Heights Apartments
Capitol Heights, MD
01.2012 - 01.2013
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Handled resident complaints and expedited maintenance requests.
- Explained policies and procedures to tenants and enforced rules.
- Conducted apartment tours for potential tenants and answered questions about property.
- Kept records of correspondence with residents and tenants.
- Checked rental eligibility by following company's verification process.
- Updated tenant and unit information to keep current in housing database.
- Oversaw daily operations, maintenance and administration of various properties.
- Checked common areas regularly to keep neat, clean and free of debris.
- Handled security deposit refunds.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
Property Manager
Quality Hill Towers Apartments
Kansas City, MO
09.2006 - 04.2011
- Direct supervision over property staff of 6.
- Lease up new construction phase I
- Drafted and monitored budgets for overall maintenance and operations.
- Built relationships with service vendors and submitted associated billing statements.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Handled resident complaints and expedited maintenance requests.
- Invoice coding
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Property site audits, Provide excellent customer service
- Oversaw marketing for print & radio
- Collected monthly assessments, rental fees, deposits and payments.
- Weekly/ monthly reporting
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Process payroll
- Process/ appear in court for evictions
- Audit ledger accounting
- Inspected properties regularly to identify deficiencies and schedule repairs.
Market Lofts Assistant, Property Manager
Kansas City, MORiver
03.2003 - 09.2006
- Review/ approve tax credit applications
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Schedule make-ready unit
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Maintained spreadsheets for monthly financial reporting
- Drafted/ published print marketing
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Completed lease applications and verifications, notifying prospects of results.
- Correspondence with government rental voucher agencies
- Maintained positive vendor relations
Education
High School Diploma -
Shawnee Mission West High School
05.1995
Some College (No Degree) -
Johnson County Community College
Skills
- Customer Service
- Billing and Coding
- Staff Motivation
- Organization and Efficiency
- Back Office Operations
- Professional and Polished Presentation
- Data Management
- Multi-Line Telephone Systems
- Schedule Management
- Meticulous Attention to Detail
- Office Management
- Self-Starter
- Spreadsheet Management
- Inventory Supplies
- Staff Management
- Customer Relations
- Grammar
- Account Reconciliation
- Microsoft Outlook
- Social Media Knowledge
- Highly Organized
- Office Equipment Maintenance
- Correspondence Writing
- Business Correspondence Writing
- Employee Relations
- Report Preparation
- Information Protection
- Work Complaint Handling
- Attention to Detail
- Applicant Qualification
- Customer Relationship Management
- Professional Demeanor
- Continuous Improvement
- Database Maintenance
- Multitasking
- Problem-Solving
- Remote Conferencing and Communication
- Self Motivation
- Analytical Thinking
- Complaint Handling
- Time management abilities
Affiliations
Charles County Homeowners Association Dispute Review Board, Member/ Chairman 2017 - 2019
Certification
- SMECO Project Management Essentials, CSM, March 8,2023
References
References available upon request.
Timeline
Distributed Energy Resource Specialist
Southern Maryland Electric Cooperative (SMECO)
02.2024 - Current
Administrative Assistant
Southern Maryland Electric Cooperative, SMECO
02.2019 - 02.2024
Administrative Assistant
ManPower Temp Staffing - Southern Maryland Electric Cooperative, SMECO
10.2018 - 02.2019
Service Coordinator
Lincoln Military Housing
03.2017 - 05.2017
Administrative Associate
Charles County Department of Utilities
03.2014 - 12.2016
Front Desk Associate
Chutes International Manufacturing
09.2013 - 09.2014
Assistant Property Manager
Hillside Heights Apartments
01.2012 - 01.2013
Property Manager
Quality Hill Towers Apartments
09.2006 - 04.2011
Market Lofts Assistant, Property Manager
Kansas City, MORiver
03.2003 - 09.2006
High School Diploma -
Shawnee Mission West High School
Some College (No Degree) -
Johnson County Community College
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