Tiffany N King

• Admits new clients by reviewing records and applications; conducting orientation.

• Maintains clients records by reviewing clients attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; providing personal support.

• Providing resources; coordinating discharge plans.

• Facilitator of Life Skills and Psycho Education groups

• Client check in for groups; group assignments; coordinating group packets; attendance charts; verifying attendance and absence

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Responsible for identifying complex problems through research, analysis and decision-making skills and finding the correct resources for resolution

• ● Handle call center calls, answer questions response to email escalations or complete problem reports or referrals
• ● Performing data entry on tracking systems for recording call notes, questions, and suggestions.
• ● Provide technicians with work order requirements to resolve customer needs.
• ● Provide accurate account management and follow-up based on customer needs
• ● Handling customer calls despite the degree of difficulty in a courteous and professional manner.
• ● Member of Special Team responsible for providing critical service needs to internal cross-functional teams

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Handle escalation calls, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations, and
consumer affairs divisions.

• • Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• • Listens for and identifies opportunities to cross sell additional products and services; Escalates complex issues to appropriate level
• • Uses authorized systems to gather information, provide information, and update customer records
• • Analyzes critical customer account data and enters account data from the sales agreements
• • Validates and rejects necessary data incorrectly coded or incomplete and returns to proper department; Uses advance software and knowledge-based tools to correct and complete information on source documents
• • Multitask between multiple screens, applications and other knowledge based tools to complete customer account Setup and maintenance