Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Tiffany Nguyen

Woodland Hills,CA

Summary

Productive Administrative Executive with 8-year track record in data management, customer relations and complex problem-solving. Manages office supplies, organizes correspondence and maintains liaison between internal and external parties. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

Overview

7
7
years of professional experience

Work History

Patient Relations Liaison

Optum
05.2022 - Current
  • Serving as the primary point of contact for the patients by providing administrative guidance through healthcare process
  • Consulting with leadership team to identify processes requiring improvement to support growth and success
  • Representing medical clinic during community meetings and events, delivering supporting information and announcing new facility programs and initiatives
  • Leveraging data analytics and available reporting to track progress against pre-defined growth and retention KPIs
  • Leveraging patient feedback and performing continuous process improvements to streamline day-to-day business operations and patient satisfaction
  • Coordinating patient care services with staff, physicians, patients, and other practice departments
  • Developing and implementing team building activities to foster collaboration and improve employee morale
  • Enforcing adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance
  • Establishing and maintaining effective communication with staff, physicians, and community organizations to promote high quality patient care
  • Planning and executing events and marketing programs to increase qualified leads
  • Providing analytical support and monitoring data quality by interpreting and summarizing data and trends
  • Identifying appropriate marketing channels and target customers for campaigns
  • Analyzing and reporting patient data to identify areas of improvement and facilitated decision-making
  • Analyzing data to uncover insights and identify key opportunities to inform strategic decisions
  • Onboarding new team members and coaching personnel in marketing tasks
  • Coordinating patient grievances and disputes in timely and professional manner by finding constructive solutions

Medical Student Program Administrator

UCLA
10.2021 - 05.2022
  • Supported with planning and coordinating medical education student programs for departments of obstetrics/gynecology, urology, and head & neck surgery
  • Prepared various written communications, reports, and documents to ensure smooth operations
  • Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed
  • Managed web content updates and ongoing site maintenance to provide students with easy information access
  • Organized and planned departmental annual events focused on recruitment, orientation, graduations, and retreats
  • Worked closely with human resource team to track attendance, sick time, and vacation time
  • Worked closely with finance team to ensure payroll and financial reimbursement of expenditures were properly inputted and processed

Front Office Team Lead

Exer Urgent Care
07.2020 - 09.2021
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Served as point of contact for patients, fulfilled requests and resolved conflicts and forwarded all other inquiries to appropriate department/personnel
  • Oversaw fast-paced front desk operations and guests' needs at busy medical clinic
  • Trained new front desk coordinators on correct procedures, compliance requirements, performance strategies and delegated tasks and responsibilities as appropriate
  • Maintained and updated company manuals, resources, client data, training records, and other items
  • Ran end-of-day reports, batches and coached staff of necessary corrections and resolutions
  • Worked closely with clinic manager to provide effective assistance for specific aspects of business operations
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Developed and monitored employee recognition programs
  • Motivated employees through special events, incentive programs, and constructive feedback.

Front Office Coordinator

SUGARED + BRONZED
03.2019 - 06.2020
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients
  • Served as point of contact for clients, fulfilled requests and resolved conflicts and forwarded all other inquires to appropriate department/personnel
  • Managed inventory of salon supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times for 10 different locations

Executive Assistant to Director of Operations

Center for Autism and Related Disorders
01.2020 - 04.2020
  • Enhanced executive efficiency by managing and prioritizing the Director's daily schedule, appointments, and travel arrangements
  • Facilitated seamless communication between the Director and key stakeholders, ensuring timely responses to emails and phone calls.
  • Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
  • Developed specialized reports and presentations for the Director, ensuring accurate data representation and clear communication of key insights.
  • Organized and coordinated conferences and monthly meetings.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, and c-level executives.

Department Administrative Assistant

California State University, Northridge
01.2017 - 05.2018
  • Supported department operations for 4 college counselors, department analyst, and department chair
  • Assisted with company events and meetings, communications, promotional materials, campus tours, and administrative tasks
  • Managed filing system including physical and digital copies, entered data, and completed other clerical tasks
  • Coordinated with human resources department to ensure all forms, reports, logs, and records were completed appropriately for each student athlete
  • Created and ran excel spreadsheet reports to confirm accuracy of data and made corrections according to instructions within specified timelines.

Education

Bachelor of Science - Public Health

California State University
Northridge, CA

Skills

  • Administrative Management
  • Data Analysis
  • Cross-functional communications
  • Event Coordination
  • Project Management
  • Marketing

Awards

  • REACHED CLINIC TARGET NET GROWTH FOR 2022
  • REACHED CLINIC TARGET NET GROWTH FOR 2023
  • TEAM LEADER AWARD

Timeline

Patient Relations Liaison

Optum
05.2022 - Current

Medical Student Program Administrator

UCLA
10.2021 - 05.2022

Front Office Team Lead

Exer Urgent Care
07.2020 - 09.2021

Executive Assistant to Director of Operations

Center for Autism and Related Disorders
01.2020 - 04.2020

Front Office Coordinator

SUGARED + BRONZED
03.2019 - 06.2020

Department Administrative Assistant

California State University, Northridge
01.2017 - 05.2018

Bachelor of Science - Public Health

California State University

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Tiffany Nguyen