Tiffany Nguyen
Woodland Hills,CA
Summary
Productive Administrative Executive with 8-year track record in data management, customer relations and complex problem-solving. Manages office supplies, organizes correspondence and maintains liaison between internal and external parties. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Relations Liaison
Optum
Glendale, CA
05.2022 - Current
- Serving as the primary point of contact for the patients by providing administrative guidance through healthcare process
- Consulting with leadership team to identify processes requiring improvement to support growth and success
- Representing medical clinic during community meetings and events, delivering supporting information and announcing new facility programs and initiatives
- Leveraging data analytics and available reporting to track progress against pre-defined growth and retention KPIs
- Leveraging patient feedback and performing continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Coordinating patient care services with staff, physicians, patients, and other practice departments
- Developing and implementing team building activities to foster collaboration and improve employee morale
- Enforcing adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance
- Establishing and maintaining effective communication with staff, physicians, and community organizations to promote high quality patient care
- Planning and executing events and marketing programs to increase qualified leads
- Providing analytical support and monitoring data quality by interpreting and summarizing data and trends
- Identifying appropriate marketing channels and target customers for campaigns
- Analyzing and reporting patient data to identify areas of improvement and facilitated decision-making
- Analyzing data to uncover insights and identify key opportunities to inform strategic decisions
- Onboarding new team members and coaching personnel in marketing tasks
- Coordinating patient grievances and disputes in timely and professional manner by finding constructive solutions
Medical Student Program Administrator
UCLA
Los Angeles, CA
10.2021 - 05.2022
- Supported with planning and coordinating medical education student programs for departments of obstetrics/gynecology, urology, and head & neck surgery
- Prepared various written communications, reports, and documents to ensure smooth operations
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed
- Managed web content updates and ongoing site maintenance to provide students with easy information access
- Organized and planned departmental annual events focused on recruitment, orientation, graduations, and retreats
- Worked closely with human resource team to track attendance, sick time, and vacation time
- Worked closely with finance team to ensure payroll and financial reimbursement of expenditures were properly inputted and processed
Front Office Team Lead
Exer Urgent Care
Sherman Oaks, CA
07.2020 - 09.2021
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Served as point of contact for patients, fulfilled requests and resolved conflicts and forwarded all other inquiries to appropriate department/personnel
- Oversaw fast-paced front desk operations and guests' needs at busy medical clinic
- Trained new front desk coordinators on correct procedures, compliance requirements, performance strategies and delegated tasks and responsibilities as appropriate
- Maintained and updated company manuals, resources, client data, training records, and other items
- Ran end-of-day reports, batches and coached staff of necessary corrections and resolutions
- Worked closely with clinic manager to provide effective assistance for specific aspects of business operations
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Developed and monitored employee recognition programs
- Motivated employees through special events, incentive programs, and constructive feedback.
Front Office Coordinator
SUGARED + BRONZED
West Hollywood, CA
03.2019 - 06.2020
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients
- Served as point of contact for clients, fulfilled requests and resolved conflicts and forwarded all other inquires to appropriate department/personnel
- Managed inventory of salon supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times for 10 different locations
Executive Assistant to Director of Operations
Center for Autism and Related Disorders
Woodland Hills, CA
01.2020 - 04.2020
- Enhanced executive efficiency by managing and prioritizing the Director's daily schedule, appointments, and travel arrangements
- Facilitated seamless communication between the Director and key stakeholders, ensuring timely responses to emails and phone calls.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Developed specialized reports and presentations for the Director, ensuring accurate data representation and clear communication of key insights.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, and c-level executives.
Department Administrative Assistant
California State University, Northridge
Northridge, CA
01.2017 - 05.2018
- Supported department operations for 4 college counselors, department analyst, and department chair
- Assisted with company events and meetings, communications, promotional materials, campus tours, and administrative tasks
- Managed filing system including physical and digital copies, entered data, and completed other clerical tasks
- Coordinated with human resources department to ensure all forms, reports, logs, and records were completed appropriately for each student athlete
- Created and ran excel spreadsheet reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
Education
Bachelor of Science - Public Health
California State University
Northridge, CASkills
- Administrative Management
- Data Analysis
- Cross-functional communications
- Event Coordination
- Project Management
- Marketing
Websites
Awards
- REACHED CLINIC TARGET NET GROWTH FOR 2022
- REACHED CLINIC TARGET NET GROWTH FOR 2023
- TEAM LEADER AWARD
Timeline
Patient Relations Liaison
Optum
05.2022 - Current
Medical Student Program Administrator
UCLA
10.2021 - 05.2022
Front Office Team Lead
Exer Urgent Care
07.2020 - 09.2021
Executive Assistant to Director of Operations
Center for Autism and Related Disorders
01.2020 - 04.2020
Front Office Coordinator
SUGARED + BRONZED
03.2019 - 06.2020
Department Administrative Assistant
California State University, Northridge
01.2017 - 05.2018
Bachelor of Science - Public Health
California State University