TIFFANY NICOLE DAY
Merced,CA
Summary
Seeking a position where one can utilize communication, social media, organizational and writing skills. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Office Technician II
Merced College
07.2023 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Improved communication within the team by implementing centralized project management system.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Assisted in planning and coordinating events such as conferences or workshops for both internal staff members and external guests.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Key Holder
Bath And Body Works, Limited Brands
05.2022 - 07.2023
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Mentored new sales associates to contribute to store's positive culture.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Propelled market share to surge ahead of other stores and increased our rating by 5%.
Sale Associate
Bath & Body Works
10.2019 - 05.2022
- Retail experience which includes being cashier, advertising, sales, cleaning, knowledge of merchandise, organization, teamwork, customer experience, phone marketing, knowledge of store layouts, time management, and coordination
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Payless Shoe Store
05.2017 - 02.2019
- Retail experience which includes cashier and advertising experience, sales experience, cleaning up appeal, organization, teamwork, customer experience, phone marketing experience, knowledge of store layouts, money management and coordination of apparel.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Built diverse and consistent sales portfolio.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Solved customer challenges by offering relevant products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelors of Arts English -
University of california
Merced, CA2017
Skills
- Customer service; retail experience; office management; time management; sales and marketing; documentation; recordkeeping: presentations and demonstrations; and Strategic Planning
- Proficient in: Access, Adobe, Kronos, Aces, Acrobat, Microsoft: Excel, Office, PowerPoint, Project, Publisher and Word (all versions) and Web Advisor
- Dispute Mediation
- Money Transfer Systems
- Effective Selling Techniques
- Guest Relations
- Financial Records Analysis
- Policy and Procedure Adherence
- Merchandising Proficiency including Product Promotion and Inventory Tracking
- Retail Loss Prevention
- Database Administration
- Report Preparation
- Expense Tracking
- Document Management
- Data entry proficiency
- Professional telephone etiquette
- Calendar Management
- Strong organizational skills
- Document Control
- Multitasking efficiency
- Invoice Processing
- Data Entry
- Document Editing
- Office Equipment Operation
- Office Machine Operation
- Task Prioritization
Additional Information
Jessica Casey, Instructor and Head Volleyball Coach at Merced College
Voice: 209-381-6512 Mobile: 209-628-0757
email: casey.j@mccd.edu
Matt Escobar, Community Education Coordinator, Business Resource Center, Merced College
Phone: (209) 384-6221
Mobile: (209) 761-3529
Email: matt.escobar@mccd.edu
Tiffany Foster, Manager at Bath and Body Works
Store: (209) 384-2495
Mobile: (209) 949-0950
Domanique Hernandez, Administrative Assistant I, Community Education-Business Resource Center, Merced College
Phone: (209) 384-6224
Mobile: (209) 756-2936
Email: domanique.hernandez@mccd.edu
Gina Moreno, Administrative Assistant II, Business, Workforce Development, and Adult Education & Noncredit, Merced College
Phone: (209) 386-9732
Mobile: (510) 725-0718
Email: regina.moreno@mccd.edu
Carmen Ramirez, Attorney at Law office of Carmen Ramirez
Phone: (209) 383-0110
Email: carmen@ksrlawyers.com
Mary-Michal Rawling, Public Affairs Manager, Merced County Association of Government
Mobile: 209-204-0222
email: mary-michal.rawling@mcagov.org
Crystal Ruiz, Assistant Manager at Bath and Body Works
Store: (209) 384-2495
Timeline
Office Technician II
Merced College
07.2023 - Current
Key Holder
Bath And Body Works, Limited Brands
05.2022 - 07.2023
Sale Associate
Bath & Body Works
10.2019 - 05.2022
Sales Associate
Payless Shoe Store
05.2017 - 02.2019
Bachelors of Arts English -
University of california
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