Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Ouelha

santee,South Carolina

Summary

I'm hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Front Desk Agent/Night Auditor

Marriott
North Charleston, SC
02.2022 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.

Amazon Courier

Amazon
Charlotte, NC
10.2021 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Call Center Agent

Alorica
Charleston, SC
04.2019 - 11.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Cashier

Navy Exchange
North Charleston, SC
10.2016 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Call Center Representative

DialAmerica
Charleston, SC
02.2016 - 09.2016
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped company maintain exceptional client service ratings on external audits.

Pharmacy Assistant

Cvs
North Charleston, United States
04.2013 - 03.2015
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Verified order information against computer database.

Education

High School Diploma -

HANAHAN HIGH SCHOOL
Hanahan, SC
05.2010

Certificate - Medical Assisting

Southeastern University
Charleston, SC

Skills

  • Transportation Information
  • Online Bookings Management
  • Guest Registration
  • Professional Relationships
  • Guest Ledger
  • Account Balancing
  • Escort Instructions
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Corporate Standards
  • Understanding Customer Needs
  • Document and Records Management

Timeline

Front Desk Agent/Night Auditor

Marriott
02.2022 - Current

Amazon Courier

Amazon
10.2021 - 01.2022

Call Center Agent

Alorica
04.2019 - 11.2019

Cashier

Navy Exchange
10.2016 - 12.2018

Call Center Representative

DialAmerica
02.2016 - 09.2016

Pharmacy Assistant

Cvs
04.2013 - 03.2015

High School Diploma -

HANAHAN HIGH SCHOOL

Certificate - Medical Assisting

Southeastern University

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Tiffany Ouelha