Tiffany Renee Reid
Grapeland,TEXAS
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls, and handling emergency issues with patience and tact. I am able to adapt easily and acquire skills quickly when taking on new responsibilities, am well-organized, and able to manage time and priorities in multi-tasking environments. I am regarded as a natural people person, with an upbeat and positive attitude. I would like to offer my experience to your organization. If given the opportunity, I believe that my experience and skills will prove to be beneficial to you and your company. I am looking to find a career with a company that I can not only grow and expand with, but also help with the growth and expansion of the company itself. I am experienced with Microsoft Word, PowerPoint, QuickBooks, and Excel; NCompass, MetaVance, WebDENIS, BlueSquared, MiSource, Content Manager, etc., (all the programs that Blue Cross Blue Shield of Michigan uses for the PPO policies for their customers). I type 37 WPM.
Overview
9
9
years of professional experience
Work History
Paraprofessional Substitute
Chireno ISD
Chireno , TX
01.2022 - 05.2022
- Assisted teachers with classroom management and student engagement activities.
- Supervised students during lunch and recess to ensure safety and compliance.
- Communicated effectively with students, fostering a supportive educational atmosphere.
- Monitored student progress and provided feedback to enhance learning experiences.
- Monitored student behavior and provided positive reinforcement to encourage appropriate conduct.
- Provided one-on-one assistance to students requiring extra help in classwork or homework assignments.
- Prepared materials and equipment necessary for classroom activities such as art projects or field trips.
- Established a safe learning environment for all students by monitoring classrooms and hallways during passing periods.
- Participated in team planning sessions focused on developing effective strategies for meeting student needs.
- Substituted in classes when teachers were absent, delivering lessons according to pre-planned instructions from the absent teacher.
- Supported computer use within the classroom by troubleshooting technical problems or assisting students with navigating software applications.
- Helped head teacher by restocking missing or low supplies in classroom.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Took attendance and maintained attendance records during period as substitute.
- Implemented behavior management plans to maintain a positive learning environment.
- Contributed to a safe and inclusive learning environment for all students.
Customer Service Representative/
The Results Company/Blue Cross Blue Shield Of Mi
Palestine, TX
09.2019 - 11.2021
- Provided the understanding to how the medical claims are processed and if there was a way to fix the amount their insurance covered I would send it off to have it reprocessed and then provided the timeline for when they would get a new bill from the provider.
- Provided primary customer support to external customers when they called in with questions I was able to service.
- Provided call-back and follow-ups for the research we did for our customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times & answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up with the prescription side of their medical insurance.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions & sought ways to improve processes and services provided
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services & maintained up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers.
Receptionist/Customer Service Associate
Turbyfill, Machine shop
Palestine, TX
07.2016 - 08.2017
- Greeted visitors and clients promptly at the front desk.
- Managed incoming calls and directed them to appropriate staff.
- Maintained organized filing system for customer records and documentation.
- Assisted with inventory management of office supplies and equipment.
- Provided administrative support to machine shop staff as needed.
- Ensured cleanliness and professionalism of reception area at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
Cook/Cashier/Customer Service Associate
Kim’s Convience Store/Boxcar Deli
Palestine, TX
11.2015 - 07.2016
- Prepared meals according to established recipes and portion guidelines.
- Operated kitchen equipment, including grills, ovens, and fryers.
- Maintained cleanliness and organization of food preparation areas.
- Assisted in inventory management and stocked supplies as needed.
- Collaborated with team members to ensure timely meal service.
- Followed food safety standards for handling and storing ingredients.
- Ensured food quality by tasting, smelling, and visually inspecting all dishes before serving them.
- Plated dishes according to presentation guidelines established by chef or restaurant manager.
- Operated cash register and processed customer transactions efficiently.
- Managed inventory levels and restocked merchandise as needed.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of the sales area regularly.
- Assisted in training new cashiers on operational procedures effectively.
- Handled cash deposits and reconciled daily sales reports accurately.
- Implemented safety protocols to ensure a secure work environment consistently.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Stocked shelves with merchandise and maintained cleanliness in the store area.
- Restocked items throughout the day to ensure product availability for customers.
- Verified the age of customers purchasing alcohol or tobacco products.
- Operated the cash register to process cash, credit card, debit card, and check payments.
- Answered customer inquiries regarding fuel prices, services offered, directions.
- Balanced daily cash register totals against physical money counts at end of shift.
- Maintained up-to-date knowledge of all store promotions and policies.
- Adhered to company policies regarding refunds, returns, exchanges.
- Complied with inventory control procedures to ensure accurate record keeping.
Cook/Shift Manager/Customer Service Assistant
Mr Jim’s Pizza
Springtown, TX
02.2013 - 10.2013
- Prepared pizza dough and various toppings for menu items.
- Operated ovens and monitored cooking times for optimal results.
- Maintained cleanliness of kitchen and dining areas during shifts.
- Managed inventory of ingredients and placed orders as needed.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored new team members on operational procedures.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Resolved customer complaints promptly to maintain service quality.
- Implemented process improvements to streamline workflow and productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Education
Certificate Without Test - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2015
High School Diploma -
Paradise High School
Paradise, Texas05-2009
Skills
- Classroom management
- Student engagement
- Customer service
- Team collaboration
- Effective communication
- Attendance tracking
- Safety compliance
- Classroom organization
- Behavioral intervention techniques
- Emotional support
- Respectfulness
- Small group instruction
- Flexibility
- Child development
- Social skills training
- Inventory management
- Time management
- Team building
- Process improvement
- Sales strategies
- Data entry
- Communication skills
- Payment processing
- Verbal and written communication
- Decision-making
- Shift leadership
- Operations management
- Accurate money handling
- Customer service focus
- Documentation and reporting
- Call handling
- Customer relationship management
- Client relations
- Order fulfillment
- Refunds processing
- Calm demeanor
- Follow-up skills
- Empathy and patience
- Product promotion
- Call management
- Assertiveness
- Account updating
- Multi-task management
- Positive and professional
- Creative problem solving
- Food safety
- Food preparation
- Quality control
- Workplace organization
- Health and safety compliance
- Sanitation
Timeline
Paraprofessional Substitute
Chireno ISD
01.2022 - 05.2022
Customer Service Representative/
The Results Company/Blue Cross Blue Shield Of Mi
09.2019 - 11.2021
Receptionist/Customer Service Associate
Turbyfill, Machine shop
07.2016 - 08.2017
Cook/Cashier/Customer Service Associate
Kim’s Convience Store/Boxcar Deli
11.2015 - 07.2016
Cook/Shift Manager/Customer Service Assistant
Mr Jim’s Pizza
02.2013 - 10.2013
Certificate Without Test - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Paradise High School