Tiffany Schwartz
Concord,CA
Summary
Motivated clinic manager dedicated to ensuring patient satisfaction. Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Clinic Manager
The Clinic
08.2022 - Current
- Liaising with patients, healthcare professionals and supporting insurance eligibility
- Managed approximately 30+ calls and emails per day, while maintaining day-to-day work flow
- Gauging the quality of patient care and making operational changes if necessary
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to day-to-day business operations and patient satisfaction.
- Enforced adherence with HIPAA regulations to maintain compliance.
- Communicated with patients, ensuring that medical information was kept private.
Customer Escalations Support Specialist
Inside Real Estate
02.2019 - 08.2022
- Responding to Enterprise customer queries in a timely and accurate manner, via ticket, email or chat
- Creating and sending screen recordings to clients to better examine and relay resolutions and/or errors
- Identifying customer needs and assisting customers operate unique features
- Analyzing, troubleshooting, and reporting product malfunctions
- De-escalating customer tickets as needed, and calling customers if need be
- Continuous communication with clients, updating ticket status when tickets are being researched with our Product Team
- Utilizing tools such as Intercom, Salesforce, Attom, Admin 101, Jira, and Confluence on a daily basis.
Customer Support Specialist
Nordstrom
09.2017 - 11.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Developed reputation as an efficient service provider acknowledging dedication to servicing both customers and employees
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Processed approximately 20-30 online orders and 50-60+ returns at POS register daily
- Directed calls to appropriate individuals and departments while simultaneously assisting customers in person
- Earned management trust by responsibly opening and closing the store, including counting money bags and receipts of all employees and secured the vault
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science, Business Administration Management -
University of Nevada Las Vegas
05.2017
Skills
- Patient Care Coordination
- Administrative Leadership
- Records Management
- Operations Management
- HIPAA Compliance
- Healthcare administration
- Salesforce/Jira
- Training
- Supply Coordination
- Processing Orders/invoices
- Marketing
- Team Management
- Patient Flow
- Technical Troubleshooting
Accomplishments
Achieved top performance by consistently surpassing monthly quotas and patient satisfaction. After careful documenting and resolving multiple patient affairs, my supervisor trusted me with managing additional projects. Collaborated with team in the development of Athena transition.
Awards
- One of the top Performers for surpassing quotas
- Won Team Olympics with best KPI's
- Employee of the Month at Nordstrom
Timeline
Clinic Manager
The Clinic
08.2022 - Current
Customer Escalations Support Specialist
Inside Real Estate
02.2019 - 08.2022
Customer Support Specialist
Nordstrom
09.2017 - 11.2018
Bachelor of Science, Business Administration Management -
University of Nevada Las Vegas
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