Tiffany Seville Wilson
West Palm Beach,FL
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 15 years of related experience.
Overview
15
15
years of professional experience
Work History
Training Coordinator
West Palm Beach Police Department 911 Call Center
03.2009 - Current
- Oversees training program for the entire division.
- Delegates level 3 background checks of applicants.
- Conducts applicant orientation.
- Administers applicant testing to ensure minimum eligibility and criteria is met.
- Participates in a three-panel interview of applicants.
- Conducts new hire orientation.
- Provides classroom training for all new employees.
- Creates schedules for all trainees while in training (7 months).
- Ensures training manuals and all materials reflect the division’s objectives and are in accordance with policy and procedure and state mandated objectives
- Ensures training program remains in compliance with Department of Health’s regulations and state statutes.
- Analyzes current and foreseeable trends, makes necessary changes.
- Leads and oversee all trainers in the department while ensuring a continuous learning environment for adult learners.
- Re-certifies the training program with the Department of Health every odd year while re-certifying personnel certification’s every even year.
- Administers remedial training.
- Solicits feedback from trainees, trainers and upper management and make changes as needed.
- Build and maintain relationships with internal and third-party training vendors to ensure all aspects of the division are current and compliant.
- Maintains accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinates with department leaders to identify training needs and develop targeted solutions.
- Collaborates with department managers to design customized training plans aligned with organizational goals.
- Schedules and coordinates training sessions, including booking facilities and arranging catering.
- Coordinates logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Creates and maintains detailed training records and reports for management review.
- Provides ongoing coaching and mentoring support for employees seeking professional growth and development.
- Develops engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluates the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Works with central management to identify, plan, align, and address training needs.
- Selects, develops and deliver classroom and online training materials to meet program needs.
- Promotes a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitates communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhances employee performance by developing and implementing comprehensive training programs.
- Produces training manuals, presentations and resources for enhanced learning.
- Evaluates success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Provided coaching and mentoring to employees.
Shift Supervisor
West Palm Beach Police Department
03.2009 - Current
- Organizes, supervises, and coordinates all emergency communications operations on an assigned shift (1800-0600hrs).
- Reviews procedures and manuals and recommends changes as needed.
- Acts as a liaison with department managers and directors (Chiefs), personnel of other City Departments and outside agencies, alerts, and briefs officials on public service emergency situations of major impact.
- Develops and maintains a training and exercise program to prepare the Operations Management organization for emergency operations.
- Performs Quality & Assurance evaluations on dispatchers and call takers to ensure compliance.
- Develops and maintains statistical data and prepares written reports.
- Motivates and encourages optimal team performance through constructive feedback, positive reinforcement, and department/city awards.
- Completes annual reviews, plans for improvements, employee counseling(s), coaching plans, and provides disciplinary recommendations.
- Researches, investigates, and follows up on citizen and interdepartmental complaints regarding dispatch operations.
- Coordinates planning and organization for the use of all public and private resources available to local government to provide the capability of dealing with the effects of peacetime and national security (wartime) disasters.
- Conducts monthly/as-needed shift meetings to keep personnel apprised of all departmental changes.
Acting Supervisor/Certified Training Officer/Telecommunications Operator
West Palm Beach Police Department
03.2009 - Current
- Provided classroom training to all new hires.
- Created and implemented tests, activities, and final exams.
- Conducted city tours of police jurisdiction.
- Identified and corrected areas of concern trainees exhibited during training.
- At the conclusion of each shift rotation, observations of the actions of the trainee were recorded on the Daily Observation Report (D.O.R.) by the CTO.
- Completed documentation of trainee's performance during the shift which measured competency in the required skills, knowledge, and abilities.
- Released trainees who successfully completed dispatch training/recommend and taught remedial training.
- Call taking, dispatching, and entered/cleared teletype entries according to policy and procedure.
Education
Associate of Arts Degree -
Palm Beach State College
Lake Worth, FL12.2020
Skills
- Call Center
- Policy Creation
- Policy Enforcement
- Policy Analysis
- Operations Management
- Problem Solving
- Leadership
- Team Management
- Team Building
- Customer Engagement
- Escalation Management
- Organizational Skills
- Training and Development
- Coaching and Mentoring
- New hire on-boarding
- Performance Evaluation
Timeline
Training Coordinator
West Palm Beach Police Department 911 Call Center
03.2009 - Current
Shift Supervisor
West Palm Beach Police Department
03.2009 - Current
Acting Supervisor/Certified Training Officer/Telecommunications Operator
West Palm Beach Police Department
03.2009 - Current
Associate of Arts Degree -
Palm Beach State College
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