Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
TIFFANY FLINTROY

TIFFANY FLINTROY

Cantonment,FL

Summary

Results-driven individual with over a decade of experience in people-focused leadership, training, and customer service. Seeking a supervisor role to utilize strong communication and problem-solving skills to ensure high-quality standards in team performance. Proven ability to motivate team members, peers, and management for growth and guidance, making me a valuable asset to any organization.

Overview

16
16
years of professional experience

Work History

MSR Mentor

Navy Federal Credit Union
03.2023 - Current
  • Offer guidance and valuable feedback to MSR
  • Provide support with MSR via Tier 1 Assist line
  • Creating a positive work environment by encouraging team activities and also lead team meetings
  • Provide support to other teams in need of guidance for their team
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Mentors' fellow peers of various tenure by providing support and feedback in their development plan.
  • Team cohesion person promotes team building and skill development.

MSR IV Advanced Account Services

Navy Federal Credit Union
01.2018 - 03.2023
  • Provide excellent member services assisting members daily through the Contact Center
  • Actively listening and offering solutions to best serve members needs
  • Assist with navigate for new MSR and assist with their calls
  • Assist in eMessages and Chat
  • Developed strong product knowledge to provide informed recommendations based on individual member needs.

Assistant Manager

McDonalds | Pensacola FL
01.2009 - 09.2018
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary, with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Medical Assistance -

Fortis Institute
Pensacola, FL

Skills

  • Communication
  • Problem-solving
  • Time management
  • Teamwork
  • Team collaboration
  • Scheduling
  • Feedback delivery
  • Team development

Awards

SSP Reward 2019

SSP Reward 2024

SSP Reward 2025

Timeline

MSR Mentor

Navy Federal Credit Union
03.2023 - Current

MSR IV Advanced Account Services

Navy Federal Credit Union
01.2018 - 03.2023

Assistant Manager

McDonalds | Pensacola FL
01.2009 - 09.2018

Medical Assistance -

Fortis Institute

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