Tiffany Taylor
Charlotte,NC
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
12
12
years of professional experience
Work History
Fraud and Claims Operations Representative
Wells Fargo
10.2022 - Current
- Adhered strictly to company policies, resulting in savings of over $50,000 by mitigating fraud claims
- Conducted thorough reports and individual transactions, detecting potential fraudulent activities.
- Diligently represented the company's values and missions in all interactions , fostering a positive reputation and upholding the organizations esteemed image
Business Development Manager
Keffer Kia
03.2021 - 06.2022
- Coordinated innovative strategies to accomplish marketing objectives and recruitment for new hires and revamping the team structure for the department
- Established business with over 75 new customers monthly to increase purchases of products and services while exceeding monthly quotas
- Established relationships with key decision-makers within organization to promote growth , retention , and fit business needs
Business Development Representative
Chrysler Jeep Dodge RAM
06.2018 - 12.2020
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Used multiple CRMs to handle current portfolio and prospective leads
- Achieved over $2000 in monthly revenue, exceeding monthly objectives by 25% by using cold and warm business techniques to meet business quotas
Inside Sales Representative
Red Ventures
10.2016 - 04.2018
- Set up new accounts, established customer credit, and set up payment methods.
- Answered on average of 24 customer calls daily selling 50% of leads
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
Site Director P.s 26
The YMCA
06.2013 - 10.2016
- Recruit, Interview, hire, train and supervise staff according to YMCA policies.
- Manage administrative issues such as data entry AS400, reports, space, security to maintain success of programs
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Education
MBA - Human Resource Management
Johnson & Wales University
Charlotte, NC 08.2018 - 05.2021
Bachelor of Science - Sport Management
St. John's University
Queens, NY 01.2011 - 05.2015
Skills
Negotiation
Strong Communication Skills
Microsoft Suite
Project Management
Time Management
Problem Solving
Timeline
Fraud and Claims Operations Representative
Wells Fargo
10.2022 - Current
Business Development Manager
Keffer Kia
03.2021 - 06.2022
Business Development Representative
Chrysler Jeep Dodge RAM
06.2018 - 12.2020
Inside Sales Representative
Red Ventures
10.2016 - 04.2018
Site Director P.s 26
The YMCA
06.2013 - 10.2016
MBA - Human Resource Management
Johnson & Wales University
08.2018 - 05.2021
Bachelor of Science - Sport Management
St. John's University
01.2011 - 05.2015