Tiffany V. Chambers
Upper Marlboro
Summary
Experienced Executive Assistant with over a decade of proven track record supporting senior executive leadership. Specializes in providing comprehensive administrative support to CIOs and IT executives. Proficient in managing intricate calendars, coordinating meetings, handling sensitive information, and optimizing office operations to boost executive efficiency. Skilled at juggling multiple tasks in high-pressure settings, showcasing exceptional communication and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Program Analyst/Executive Assistant
Walter Reed National Naval Medical Center
12.2022 - Current
- Oversee the daily schedules of multiple executives, including meetings, special events, and secure digital video teleconferences, applying judgment to interpret regulations and assess how guidelines impact organizational efficiency, program success, and employee productivity.
- Provide executive administrative support by ensuring the prompt distribution of reports and presentations for meetings. Analyze the subject matter and relevant current guidelines—such as workflows, delegations of authority, or regulatory requirements—and offer recommendations for potential modifications.
- HR Actions Officer—responsible for identifying staffing gaps through recruitment indicators, assessing strategic talent needs, applying DOD risk assessment criteria, conducting internal and external gap analyses, and developing strategies to address identified shortages. Supports analysis of current and future mission requirements, collaborating with the CIO and Program Managers to evaluate environmental factors, attrition, and retirement trends. Additionally, prepares reasonable accommodation plans and recommends corrective actions in partnership with supervisors and local HRL as necessary.
- Possesses extensive knowledge of planning, development, management, and implementation principles and processes, with the ability to communicate effectively both verbally and in writing under pressure to meet deadlines, budgets, and resource limitations. Conducts quarterly analyses of staffing systems affecting the department and provides the Contracting Officer Representative with reports evaluating current policies and staffing systems, along with improvement recommendations. Offers interpretation and guidance on laws, regulations, policies, and procedures, including instructions related to reasonable accommodations.
- Assist the Executive Staff and all military personnel and DOD civilians within the division with the Defense Travel System (DTS). Ensure funding is approved before travel, assist with travel authorizations, secure reservations for airlines, hotels, and rental cars, ensure compliance with DTS guidelines, and provide executives with a travel binder containing detailed itinerary layouts.
- Manage sensitive administrative correspondence by overseeing objectives and metrics, authoring and editing communications related to highly sensitive Congressional Inquiries. The correspondence includes standard reference materials, manuals, and texts that detail analytical methods and techniques (statistical, descriptive, or evaluative), as well as instructions and manuals covering relevant subjects such as organizations, equipment, procedures, policies, and regulations.
- Works in close coordination with Information Assurance Officers and Trusted Agents to initiate and update security clearances and access permissions, manage files for the Personnel Security Office, draft classified correspondence, and ensure security materials are accurately prepared for electronic transmission.
- Developed Departmental Operating Procedures by providing recommendations to internal teams based on best practices, and collaborated with DOD resources as needed to gain clarity on procedures. Performed biannual reviews of current rules, regulations, SOPs, and program policies, delivering improvement recommendations to the government to support the achievement of departmental program goals.
- Compliance: Supports the development of DOD and DHA command policies, addresses critical administrative issues related to policy implementation, and coordinates key functions across the command and its subordinate regions and installations. Responsible for documenting, tracking, and managing reasonable accommodation requests, as well as assisting in the creation of statistical reports in compliance with Executive Orders and DoD directives.
- Business Acumen: Proficient in all Microsoft Office applications, including creating and editing documents in Word, developing presentations in PowerPoint, managing budgets in Excel, utilizing databases with Access, and coordinating SharePoint platforms; skilled in conducting comprehensive evaluations and analyses, fostering employee relations, and planning and executing major events.
- Building Coalitions: Maintains effective communication channels among senior executives, middle management, and administrative staff; engages with personnel in challenging environments while demonstrating flexibility, initiative, resourcefulness, and efficiency, all while upholding a high level of professionalism and confidentiality. Offers ongoing consultative and technical guidance to employees and applicants seeking reasonable accommodations or retirement (disability), as well as advising management and executive staff on reasonable accommodation cases and related matters.
Clinical Applications Trainer
Walter Reed National Naval Medical Center
06.2021 - 12.2022
- Administer and evaluate clinical information system training for the AHLTA electronic medical record (EMR) system, the outpatient electronic health records (EHR) system, the Composite Health Care System (CHCS), Essentris, MHS GENESIS electronic health records, and the Joint Legacy Viewer (JLV).
- Assists in the development and/or revision of clinical application systems and lesson plans.
- Provide lesson plans, course outlines, and classroom materials to support both in-person and online instruction on business and technical subject-matter areas.
- Utilize a variety of instructional technologies (e.g. audiovisual equipment, computer assisted instruction, etc.), training equipment (e.g. computer workstations), and teaching methods (e.g. lectures, demonstrations, etc.).
- Maintain records of training, consulting, and troubleshooting activities; developing statistical reports as needed.
- Collaborates with the Dean of Uniform Services University of Health Sciences (USUHS), the Health Professional Scholarship Programs (HPSP), Optometry Program, and External Medical School rotators; developing training plans and sessions that run simultaneously with standard training sessions.
- Participate in training development research, and/or performance improvement initiatives (e.g. learning theory, motivation theory, new materials, metric-based training maintenance, etc.).
- Perform Train-the-Trainer (T3) for new onboards and for sustainment; effectively train and cross-train all EHR Applications
- Performs duties independently under the general guidance of the CSSD Training Coordinator.
Surgery Center Flight Chief/E-6
Malcolm Grow Medical & Surgery Center
09.2017 - 09.2020
- Led anesthesia element of 29 personnel; manages maximum use of diverse talent through deliberate development and sets conditions for unit success
- Oversaw a $220K supply budget/$1.5M medical equipment and directed and coordinated daily operations for perianesthesia services that was comprised of 11 specialties
- Generated productivity reports and briefed Commander weekly on manning/resource needs to reduce shortfalls and secure mission operations
- Managed 10 specialty clinics and coordinated/scheduled 1.7 cases with 60% nursing staff all while saving Air Force $6.12M in outsourcing costs.
- Emergency Medical Technician site coordinator; taught over 291 students sustaining their job knowledge and saving $27K annually on recertifications.
- Led Department of Homeland Security Stop the Bleed project; trained first responders and equipped patrol units at Entry Control Points with safety kits securing over 13.6K personnel and residents on Joint Base Andrews
- Additional Duty First Sergeant; led 201 personnel and was devoted to mission and drove best outcomes for Air Force Airman
- Fulfilled 40-hr Senior Enlisted Joint Professional Military Education; enriched leadership skills/sister service knowledge and sharpened tools to lead in a Joint Service environment
- Facilitated active shooter training with Security Forces briefing 5K personnel thus increasing mission fidelity and abating unpredictable outcomes
Critical Care Unit/ Education and Training Chief
Walter Reed National Naval Medical Center
10.2011 - 09.2017
- Gatekeeper for Unit Education and Training program; monitored proficiencies and devised training plans and scheduled recertification courses.
- Performed daily inventories/replenished critical supplies and generated supply orders safeguarding a $2.7M budget
- Authored a Joint Service Critical Care Course that has been recognized Air Force wide; filled 25% nursing shortage and saved Department of Defense $134K
- Chairman of Climate Assessment Survey panel; liaised for 2.8K personnel discussing key points and strategies to bridge resiliency and rekindle morale
- Fostered positive relationship among Clinicians and Senior Leadership; part of the final decision process which had direct impact on the healthcare organization
- Served as the technical expert for a variety of special projects and ongoing activities including Self-Aide Buddy Care, Tactical Combat Casualty Care, and several Deployment related exercises
- Identified, analyzed, and reported on emerging trends in the adoption and use of health information technology and other related trends in healthcare delivery
EMERGENCY DEPARTMENT/ NON-COMMISSIONED OFFICER IN CHARGE
Malcolm Grow Medical & Surgery Center
09.2005 - 10.2011
- Provided medical care and treated 27K patients annually in a 17 bed Emergency Room
- Monitored, recorded, and reported physiological measurements and administering treatments to patients as prescribed by Providers
- Performed as equipment custodian safeguarding $811K of property enabling delivery of emergency services
- Safely transferred 3.5K Wounded Warriors/600 aerovac missions from overseas to higher echelon of care
- Meticulous care of blast/burn/gunshot/neurologic/orthopedic war injuries; pivotal to bet recovery outcomes
- Led Medical Support Team on several no-notice Presidential missions; teamed remained vigilant and ready for in flight emergencies
- Assisting with Mobility Requirements to expeditiously deploy over 300 personnel
- Networked with Red Cross, Purple Heart and sister services to create a top-notch USO lounge for returning troops and their families.
Critical Care Unit, Medical Technician
Malcolm Grow Medical & Surgery Center
02.2001 - 09.2005
- Provides technical nursing care to critically ill/injured patients in a 9-bed intensive care unit/6 bed intermediate care unit
- Operated and troubleshoot technologically advanced cardiac and respiratory equipment
- Performs venipunctures, initiates intravenous access and evaluates/interprets/reports changes in patient’s electrocardiographic complexes
- Assisted with the placement of central lines, Swanz Ganz lines, pulmonary wedge pressures; obtains blood sampling and constant hemodynamic monitoring
Education
Bachelor - Sociology
University of Maryland Global Campus
12-2024
Associates - Allied Health Science
Community College of The Air Force
01.2014
Skills
- Executive Calendar & Schedule Management
- Meeting Coordination & Minutes Preparation
- Travel Arrangements & Expense Reporting
- Confidential Document Handling
- Communication Liaison & Stakeholder Support
- Office & Project Coordination
- Technology Proficiency: MS Office Suite, Outlook, SharePoint, Calendar Management Tools
Security Clearance
SECRET CLEARANCE-ACTIVE
Timeline
Program Analyst/Executive Assistant
Walter Reed National Naval Medical Center
12.2022 - Current
Clinical Applications Trainer
Walter Reed National Naval Medical Center
06.2021 - 12.2022
Surgery Center Flight Chief/E-6
Malcolm Grow Medical & Surgery Center
09.2017 - 09.2020
Critical Care Unit/ Education and Training Chief
Walter Reed National Naval Medical Center
10.2011 - 09.2017
EMERGENCY DEPARTMENT/ NON-COMMISSIONED OFFICER IN CHARGE
Malcolm Grow Medical & Surgery Center
09.2005 - 10.2011
Critical Care Unit, Medical Technician
Malcolm Grow Medical & Surgery Center
02.2001 - 09.2005
Bachelor - Sociology
University of Maryland Global Campus
Associates - Allied Health Science
Community College of The Air Force
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