Summary
Overview
Work History
Education
Skills
Related Experiences
Internship
Timeline
Generic

TIFFANY VICKERS

Reno,Nevada

Summary

  • Having 2 Years of Hospice Intake and Scheduling Coordination Experience.
  • Specializing in Geriatric Care and Communications with patients and families.
  • Committed to working collaboratively with a multidisciplinary team, leadership, and providers to help ensure smooth operations.
  • Heavy calendar scheduling ability for RNCMs, HHAs, CHAPLAINs, and MSWs.
  • Sound knowledge of the framework, organization, and function of hospice/home health including eligibility documentation for claims.
  • Coordinate Admissions with multi-disciplinary - Primary Care Providers, patients, families and facilities.
  • Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
  • Insurance verification and Pre-authorization including but not limited to Medicare and Medicaid.
  • Microsoft Windows XP
  • Medical Terminology
  • Medical Law Ethics
  • CPT coding
  • ICD-9 coding
  • Record Management
  • Patient Billing
  • Payment Processing
  • Electronic record processing with doctors.
  • Experienced with multiple record management data base programs such as YARDI, SAP, EPIC, KRONOS, HCHB
  • Improved intake processes and data management through follow-up and systems.
  • Records were over a year behind and within 3 months all documentation was brought current and within legal standards.

Overview

7
7
years of professional experience

Work History

INTAKE AND SCHEDULING TEAM COORDINATOR

COMPASSIONCARE HOSPICE OF RENO / CARSON
08.2022 - Current
  • INSURANCE VERIFICATION, RECORD MANAGEMENT, CALENDAR AND SCHEDULE MANAGEMENT, REFERRAL BASE - TEAM COORDINATION
  • Oversaw scheduling for 24 employees in 5 disciplinary groups on both Carson City and Reno branch teams for Patient Census of up to 90 patients in Geriatric and Hospice Care.
  • Generated and maintained accurate records.
  • Managed team workload to reach targets for specific tasks.
  • Boosted employee satisfaction rates within department by fostering positive work environment that encouraged open communication, teamwork, mutual respect amongst colleagues.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Developed solid professional relationships to broaden efficiency of Intake department.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

ADMINISTRATIVE ASSISTANT

PAC MACHINE CO., INC.
08.2017 - 01.2020
  • PROJECT MANAGEMENT - IMPLEMENTING CLIENT/COMPANY POLICIES - FOLLOW-UP/REPORTS, SALES CONTRACTS, BID PROPOSALS, QUOTES, PURCHASING, SHIPPING AND RECEIVING, CLIENT SERVICES VIA PHONE, EMAIL, FAX, SCANNER, AND SAP SYSTEMS, INVENTORY, INVOICING, MANAGE OFFICE EQUIPMENT - VENDORS & SERVICE, SCHEDULE MEETINGS, HELP TEMPORARY EMPLOYEES. OHSA REGULATION AND DOCUMENTATION IMPLEMENTATION FOR MULTI MILLION DOLLAR REVENUE COMPANY.

OFFICE TEMP. EMPLOYEE

MANPOWER
04.2017 - 04.2018
  • Client Data Entry, Purchasing, Inventory Clerk, Record Management
  • Applied effective time management techniques to meet tight deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.

FRONT DESK CLERK

REGISTRAR OF VOTERS
09.2016 - 11.2016
  • Client Data Entry During Presidential Election, Record verification and management, Phone and walk-in service
  • Developed and maintained positive relationships with voters for satisfaction and experience.

Education

Some College (No Degree) - Liberal Arts

Truckee Meadows College
Portland, OR

Some College (No Degree) - Health Career Foundations

Mt. Hood Community College
Gresham, OR

Some College (No Degree) - Customer Service Foundations

Mt. Hood Community College
Gresham, OR

Some College (No Degree) - GED

Portland Community College
Portland, OR

Skills

  • Compassionate in aiming for Quality Care, time and assurance
  • Ability to build connections with the public and comfortable in dealing with multifaceted communities
  • People driven
  • Deadline-oriented coordinator, with ability to improve team collaboration through Mentoring and support Of team Members
  • Responsible Team Coordinator with passion for managing complex responsibilities with organized and resourceful approach
  • Intelligent and analytical with excellent communication and collaboration skills
  • Strong research, data entry and contract preparation abilities
  • Experienced in dealing with HIPAA confidentially and sensitive client information
  • Excellent Customer Service Skills / 10 yrs
  • Office management experience
  • Friendly/ dedicated / conscientious employee / hard worker
  • Professional demeanor and appearance
  • Ability to self-manage and collaborate within a team
  • Intentional and teachable
  • Positive work ethic

Related Experiences

  • State of Oregon - Home Health Aide
  • CCI - Center for Continuous Improvement - Health Aide
  • Northwest Direct - Cold Calling selling Verizon Fiber optics/AIG claims department.
  • Worked for a survey company - Humana and Medicare Surveys. Dealing with seniors and their loved ones.


Internship

Center for Environmental Medicine, Administrative Staff, 7 months, 2010

Timeline

INTAKE AND SCHEDULING TEAM COORDINATOR

COMPASSIONCARE HOSPICE OF RENO / CARSON
08.2022 - Current

ADMINISTRATIVE ASSISTANT

PAC MACHINE CO., INC.
08.2017 - 01.2020

OFFICE TEMP. EMPLOYEE

MANPOWER
04.2017 - 04.2018

FRONT DESK CLERK

REGISTRAR OF VOTERS
09.2016 - 11.2016

Some College (No Degree) - Liberal Arts

Truckee Meadows College

Some College (No Degree) - Health Career Foundations

Mt. Hood Community College

Some College (No Degree) - Customer Service Foundations

Mt. Hood Community College

Some College (No Degree) - GED

Portland Community College

Similar Profiles

CREATE PROFILE
TIFFANY VICKERS