Summary
Overview
Work History
Education
Skills
Timeline
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Tiffeny Dailey

Newnan,GA

Summary

Driven professional with a proven track record at Square, adept in Key Account Management and exceptional customer service. Excelled in enhancing client satisfaction and retention, and skilled in navigating high-stakes environments with empathy and strategic problem-solving. Demonstrated success in sales growth and efficient issue resolution, underpinned by expertise in A2000 Magenta and tradeshow presentations.

Overview

17
17
years of professional experience

Work History

Upmarket Support

Square
06.2021 - Current
  • Maintained a high level of professionalism while managing sensitive and confidential information.
  • Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
  • Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
  • Reduced call escalation rates through effective active listening and problem-solving techniques.
  • Filed Jira Reports and followed up with engineers on products bugs and features
  • I helped set up New Sellers, cross-sell/upsell products
  • I also worked with Square for Restaurants and the Priority Team
  • Handled inbound calls and emails in a fast-paced environment


Account Manager

Boxercraft
10.2007 - 05.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
  • Inside sales support for 5+ regional outside sales groups.
  • Managed portfolio of assigned key account customers.
  • Liaison between customer and sales and customer service groups.
  • Attended Trade Shows
  • Generated sales for portfolio of accounts and identify new sales opportunities with existing accounts.
  • Managed, troubleshooted and solved conflicts with clients.
  • Answered approximately 500 incoming customer calls weekly.
  • Interacted with multi-disciplinary teams to service and meet deadlines for accounts.
  • Processed Collegiate purchase orders for Barnes & Noble, Dicks Sporting Goods, and almost all colleges.





Education

High School Diploma -

Normandy High School
St Louis, MO
05.1993

Skills

  • A2000 Magenta
  • Tradeshows
  • Key Account Management
  • Product Line Presentation
  • Collections
  • Sales

Timeline

Upmarket Support

Square
06.2021 - Current

Account Manager

Boxercraft
10.2007 - 05.2020

High School Diploma -

Normandy High School

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Tiffeny Dailey