Tiffeny Ferguson
Rhododendron,OR
Summary
Motivated and results-driven professional with diverse skills in customer service, management, bookkeeping, and sales. Excellent communication skills, a customer-centric approach, and the ability to handle daily call volume with ease. Adept at multi-system navigation, problem-solving, and conflict resolution, all with a focus on bringing passion while delivering quality service and unparalleled support to promote lasting customer satisfaction. Bring top-notch skills in communication, active listening, and problem-solving. Enhance customer experiences with service-oriented behaviors, customized solutions, and a commitment to maintaining professional relationships.
Overview
7
7
years of professional experience
Work History
GROOMING SALON MANAGER
Natures Pet
Gresham
07.2023 - 01.2025
- Client Satisfaction and Relationship Building: Achieving a 100% satisfaction rate by building and nurturing long-term relationships with clients, establishing trust and loyalty
- Operations and Management Skills: Extensive experience in administering salon operations, including budgeting, scheduling, staff training, and maintaining a clean and organized environment
- Safety and Hygiene Compliance: Commitment to maintaining high safety and hygiene standards, ensuring compliance with industry protocols to create a safe grooming environment
- Effective Customer Service: Proficient in addressing and resolving customer complaints calmly and effectively, while also educating clients about pet care and grooming services
- Sales Strategy and Team Leadership: Successfully implementing strategies to meet and exceed sales goals, while mentoring and leading staff to drive performance and improve financial health
CUSTOMER SERVICE REPRESENTATIVE
ELS Properties
Oregon
08.2020 - 12.2024
- Responded to customer telephone inquiries swiftly, significantly reducing on-hold wait times and enhancing the overall service experience
- Provided expert advice and tailored assistance, with a strong focus on individual customer preferences and requirements
- Efficiently managed daily call volume, ensuring timely follow-ups and proactive communication regarding client policies
- Delivered accurate and professional responses to customer inquiries, prioritizing prompt resolution and satisfaction
- Maintained high levels of accuracy in documenting and verifying information within the customer contact system
- Ensured that all customer needs were met in every interaction, whether via phone, email, or written correspondence
- Resolved issues with tact, empathy, and a positive attitude, especially in challenging situations where clients required additional support
- Consistently achieved and exceeded key performance metrics, reflecting a commitment to excellence in customer service
SOCIAL MEDIA MANAGER
Scoops Venice Ice Cream
Florida
08.2020 - 11.2024
- Directed the daily management of marketing campaigns, ensuring brand consistency across all platforms
- Conducted thorough research on industry benchmarks and unique community preferences to inform brand-aligned marketing strategies
- Designed and implemented innovative social media strategies that align with Scoops' business objectives and drive engagement
- Monitored SEO performance and web traffic using tools such as Google Analytics, DiiB Analytics, and Facebook/Instagram ad management
- Collaborated effectively with the owner and team members via Zoom to ensure alignment with communication goals and strategic objectives
- Analyzed social media trends and web traffic metrics to optimize marketing efforts and enhance performance
- Developed engaging content utilizing tools such as Canva Pro, Hootsuite, and Mailchimp for various social media platforms
- Enhanced customer engagement through targeted social media initiatives, significantly increasing brand visibility
- Created compelling marketing content, including blogs, promotional materials, and advertisements for social media campaigns
DOG GROOMER
Petco
Oregon
06.2021 - 02.2023
- Prioritized customer satisfaction, safety, and the well-being of pets as fundamental principles of care
- Conducted regular assessments of animals for signs of injury or illness, promptly notifying the on-site veterinarian and pet parents of any irregularities, including wounds, dental issues, or unusual growths
- Recommended additional treatments and services tailored to the specific needs of each animal
- Demonstrated consistent dedication to fostering strong relationships with pet owners, resulting in a significant number of returning clients
- Maintained detailed records of each animal's health, behavior, and care routines to ensure optimal treatment and follow-up
- Efficiently completed grooming services, including bathing, styling, nail clipping, ear cleaning, and teeth brushing, within designated time frames
- Set and achieved weekly performance goals, consistently surpassing targets and contributing to profitable sales
- Handled challenging client interactions with professionalism and empathy, ensuring a positive experience for both pets and their owners
- Conducted thorough pet intake assessments to gather essential information regarding health, behavior, potential allergies, and owner contact details, ensuring comprehensive care and communication
BOOKKEEPER
Mt Hood Cannabis Company
Oregon
06.2018 - 11.2020
- Detail-oriented and highly organized Bookkeeper with a proven track record of maintaining accurate financial records, streamlining processes, and ensuring compliance with accounting standards
- Managed accounts payable and receivable, ensuring timely and accurate transactions
- Reconciled bank statements and financial accounts to maintain data integrity
- Prepared monthly, quarterly, and annual financial reports to assist management in data-driven decision-making
- Ensured compliance with tax laws by managing payroll taxes and filing sales tax returns
- Organized and maintained financial records, streamlining filing systems and documentation processes
- Collaborated with auditors and external accountants to ensure accurate reporting and compliance with financial regulations
- Supported the accounting team by processing invoices and preparing detailed expense reports
- Assisted in budget planning and monitored expenditures to ensure alignment with budgetary goals
ACCOUNT MANAGER
Earthworks CBD and Natural Supplements
Oregon
11.2018 - 07.2020
- Business Operations Manager, oversaw daily operations of a small business, encompassing customer service, bookkeeping, and marketing initiatives
- Fostered strong relationships with customers, leading to increased loyalty and repeat business
- Addressed customer complaints and resolved issues with a positive, proactive approach, enhancing overall satisfaction
- Developed and maintained an efficient and organized record-keeping system to streamline operations
- Conducted market research to inform and implement effective marketing strategies aimed at revenue growth
- Engaged in face-to-face sales to establish partnerships and place products within client businesses
- Managed inventory by tracking stock levels, fulfilling orders, and ensuring timely delivery while adapting product offerings as needed
- Built and nurtured productive relationships with industry partners and competitors to support strategic business objectives
- Negotiated contract terms and managed partnerships, effectively handling conflicts to maintain strong business relationships
GENERAL MANAGER
Mt Hood Cannabis Company
Oregon
06.2018 - 11.2019
- Accomplished General Manager with extensive experience in operational management, team leadership, and strategic planning
- Proven ability to optimize workflows, enhance employee performance, and foster strong relationships with customers and community stakeholders
- Mastered all roles within the organization and effectively trained and supported employees in their daily responsibilities
- Collaborated with customers, local community members, and organizations to build strong relationships and enforce ethical business practices
- Resolved customer and staff complaints efficiently, ensuring high levels of satisfaction and morale
- Recruited, trained, and supervised staff, ensuring operational excellence across all departments
- Developed and implemented growth strategies to increase revenue and improve customer retention
- Authored and updated Standard Operating Procedures (SOPs) and policies to streamline operations and maintain compliance
- Oversaw inventory management, conducted weekly checks for accuracy, and ensured the consistent delivery of quality products and services
Education
State College of Florida
Skills
- CSR Experience
- Customer satisfaction
- Market Research
- Customer Care solving
- Microsoft Office
- Written communication
- Verbal
- Resilient and motivated
- Attention to detail
- Salesforce
- Technical troubleshooting
Timeline
GROOMING SALON MANAGER
Natures Pet
07.2023 - 01.2025
DOG GROOMER
Petco
06.2021 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
ELS Properties
08.2020 - 12.2024
SOCIAL MEDIA MANAGER
Scoops Venice Ice Cream
08.2020 - 11.2024
ACCOUNT MANAGER
Earthworks CBD and Natural Supplements
11.2018 - 07.2020
BOOKKEEPER
Mt Hood Cannabis Company
06.2018 - 11.2020
GENERAL MANAGER
Mt Hood Cannabis Company
06.2018 - 11.2019
State College of Florida
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