Tiffeny Matthews
Rocky Mount,NC
Summary
Successful at keeping dietary operations running smoothly, maintaining costs and improving menu offerings. Bringing expertise in food safety, good communication skills and an adaptable approach to solving routine and complex issues. Hardworking Dietary Manager knowledgeable about running high-quality department for [Type] facilities. Adept at ordering food, planning menus and training team members. Experienced in coordinating nutrition care with healthcare team. Strong supervisor with an understanding of food production, cleaning and recordkeeping needs. Conversational skills in [Language]. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dietary Manager
HCSG Group
10.2022 - Current
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored production to check safety, standardized production and appropriate portioning.
- Motivated staff to perform at peak efficiency and quality.
Dietary Manager
ALG
02.2018 - 09.2022
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Monitored production to check safety, standardized production and appropriate portioning.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
Universal Healthcare
Dietary Manger
10.2003 - 09.2021
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Monitored production to check safety, standardized production and appropriate portioning.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Nash Grove Manor
Dietary Aide/ Dietary Cook
04.2001 - 10.2003
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reported and documented resident changes in consumption or behaviors.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Followed standard recipes, menus and apportions according to established standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC05.2001
Skills
- Performance Strategies
- Employee Recruitment
- Therapeutic Planning
- Cooking Procedures
- Food Safety and Quality
- Customer Experience
- Work Assignments
- Disciplinary Action
- Food Allergies
- Menu Planning Abilities
- Staff Monitoring
- Delivery Coordination
- Food Inventories
- Meal Development
- Maintaining Clean Work Areas
- Teamwork and Collaboration
- Staff Scheduling
- Cook Foods
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Dietary Manager
HCSG Group
10.2022 - Current
Dietary Manager
ALG
02.2018 - 09.2022
Universal Healthcare
Dietary Manger
10.2003 - 09.2021
Nash Grove Manor
Dietary Aide/ Dietary Cook
04.2001 - 10.2003
High School Diploma -
Rocky Mount High School
- [Area of expertise] License - [Timeframe]
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