Tiffeny Zeng
Seattle
Summary
Dedicated lash technician with a focus on exceptional customer service, inventory management, social media management, and time efficiency. Committed to maintaining a clean, safe environment while ensuring high client satisfaction.
Overview
5
5
years of professional experience
Work History
Lash Technician
Tiffslashbarr
Seattle
04.2023 - Current
- Consulted with clients to determine desired lash styles and preferences.
- Built strong relationships with customers by providing exceptional customer service.
- Customized styles and services to suit client needs while ensuring high levels of customer satisfaction.
- Organized appointments according to availability, while ensuring that no double bookings occurred with the booking website.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Efficiently managed time to maximize client appointments while ensuring high-quality service delivery.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Conducted regular maintenance on tools and equipment used during treatments.
- Applied various lash extensions using safe and effective techniques.
- Implemented sanitation protocols to ensure a safe service environment.
- Managed inventory levels by ordering products as needed and restocking shelves when necessary.
- Attended training sessions regularly to stay up-to-date on new products and procedures.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Responded to customer inquiries by phone, email, and in person.
Concessions Worker
Observ
Seattle
04.2022 - 10.2023
- Operated concession stands during events to provide food and beverages.
- Managed inventory levels to ensure product availability and freshness.
- Maintained cleanliness and organization at concession areas throughout events.
- Assisted customers with orders and addressed inquiries efficiently.
- Collaborated with team members to streamline service processes during peak hours.
- Processed cash and card transactions accurately at point of sale systems.
- Set up and dismantled concession equipment before and after events.
- Followed safety protocols for food handling and sanitation standards consistently.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Assisted in training new employees on proper concession stand operations.
- Followed established restaurant practices and procedures, delivering food that met quality standards.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Food Server
Boiling Point
Seattle
05.2022 - 09.2023
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled cash transactions and managed point-of-sale system effectively.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Followed proper cash handling procedures when accepting payments from customers.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
Sales Associate
H&M Hennes & Mauritz
Seattle
04.2021 - 05.2022
- Provided exceptional customer service to enhance the shopping experience.
- Assisted customers with product selection and inquiries.
- Maintained store presentation by organizing merchandise and displays.
- Collaborated with team members to achieve sales goals daily.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
BBA - Marketing
Seattle University
Seattle, WA06-2025
Skills
- Customer service
- Project management
- Sales strategies
- Time management
- Marketing techniques and social media marketing
- Inventory management
- Appointment scheduling
- Problem-solving aptitude
- Data entry
Languages
Chinese (Cantonese)
Professional
Affiliations
Solidcore
Timeline
Lash Technician
Tiffslashbarr
04.2023 - Current
Food Server
Boiling Point
05.2022 - 09.2023
Concessions Worker
Observ
04.2022 - 10.2023
Sales Associate
H&M Hennes & Mauritz
04.2021 - 05.2022
BBA - Marketing
Seattle University